When you think of organizations investing to deliver the best application experience, you usually think of private sector businesses. But Brad Welsh from the State of Indiana Office of Technology (IOT) has made it his mission to deliver the best application experience to 6.8 million constituents statewide.<\/p>\n

Providing the applications IT backbone for the entire state<\/h2>\n

Brad, along with his team at the IOT, has helped 90 state agencies streamline operations, quickly fix their IT issues. and work better together \u2013 which means they all deliver a better experience to their constituents. And it\u2019s all backed by Cisco Full-Stack Observability (FSO) solutions.<\/p>\n

Brad says, \u201cAs a technology provider for the state, we have certain goals we need to achieve. We are shifting from a mindset of providing uptime on servers to a mindset of around-the-clock uptime across our infrastructure and business critical applications. It\u2019s not just 8-to-5 anymore. Applications must be available all the time and we must have visibility into our network to make that happen.\u201d<\/p>\n

IOT supports a range of state partner agencies, from the Department of Motor Vehicles to the Commissioner of Higher Education. So, when service disruptions occur at any constituent-facing agency, Brad and his team need to address the issue quickly.<\/p>\n

From fire drills and big, uncomfortable meetings to rapid resolution<\/h2>\n

Brad Welsh teaching FSO to colleagues<\/p>\n

\u201cBefore we implemented Cisco Full-Stack Observability,\u201d Brad says, \u201cwe didn\u2019t have the insight or visibility into the applications and across the network, that we needed. When an issue would arise, it would become a fire drill that would include many people across network, database, and many other IOT teams.\u201d<\/p>\n

And that meant if co-workers were called in to work on ruling out if an issue was caused by a network, by a third party vendor \u2013 a security issue \u2013 or something else \u2013 it was an interruption to their daily workflow and productivity But now with Cisco FSO, troubleshooting that used to take days now can take minutes.<\/p>\n

There are no more fire drill meetings where everyone has to rapidly troubleshoot the root cause of issues in their respective area. In fact, Brad has empowered other IT teams he works with to take advantage of Cisco FSO technologies, and even held an event to educate other state agencies on how to modernize their applications and achieve full-stack observability. <\/a><\/p>\n

Working smoothly through crunch time and dealing with the unexpected<\/h2>\n

The State of Indiana has a lot of transaction-based services. They have a lot of \u201cBlack Fridays\u201d as Brad calls them \u2013 or days where their application infrastructure is tested by an onslaught of usage. For instance, a large citizen agency has end-of-month renewals that all need to be processed at the same time. In the past, it would be a disaster if this site went down at the wrong time \u2013 but recently Brad was able to determine if an issue was with the application infrastructure or the ISP \u2013 in minutes.<\/p>\n

In addition to anticipating peak periods, Cisco FSO solutions have helped Brad deal with the unexpected.<\/p>\n

During the pandemic, Brad was able to help the Workforce Development Department process a higher-than-average amount of unemployment claims. Ongoing application issues that had been a mystery to solve \u2013 like a certification printout for teachers\u2019 licenses\u2014became easier to troubleshoot and got fixed. And Brad\u2019s office has helped the professional licensing agency he supports work better \u2013 so they can better serve their constituents at crunch time. And with Cisco Secure Application, security issues that used to bring down the whole application no longer do so because Brad can just temporarily shut down the part that needs to be fixed.<\/p>\n

\u00a0<\/p>\n

Learn more about Brad\u2019s successes with Cisco Full-Stack Observability:<\/strong><\/em><\/h3>\n

Indiana Wins with Cisco Full-Stack Observability<\/a><\/strong><\/h2>\n

\u00a0<\/p>\n

\u200b<\/p>\n

When you think of organizations investing to deliver the best application experience, you usually think of private sector businesses. But Brad Welsh from the State of Indiana Office of Technology (IOT) has made it his mission to deliver the best application experience to 6.8 million constituents statewide.<\/p>\n

Providing the applications IT backbone for the entire state<\/h2>\n

Brad, along with his team at the IOT, has helped 90 state agencies streamline operations, quickly fix their IT issues. and work better together \u2013 which means they all deliver a better experience to their constituents. And it\u2019s all backed by Cisco Full-Stack Observability (FSO) solutions.<\/p>\n

Brad says, \u201cAs a technology provider for the state, we have certain goals we need to achieve. We are shifting from a mindset of providing uptime on servers to a mindset of around-the-clock uptime across our infrastructure and business critical applications. It\u2019s not just 8-to-5 anymore. Applications must be available all the time and we must have visibility into our network to make that happen.\u201d<\/p>\n

IOT supports a range of state partner agencies, from the Department of Motor Vehicles to the Commissioner of Higher Education. So, when service disruptions occur at any constituent-facing agency, Brad and his team need to address the issue quickly.<\/p>\n

From fire drills and big, uncomfortable meetings to rapid resolution<\/h2>\n

Brad Welsh teaching FSO to colleagues<\/p>\n

\u201cBefore we implemented Cisco Full-Stack Observability,\u201d Brad says, \u201cwe didn\u2019t have the insight or visibility into the applications and across the network, that we needed. When an issue would arise, it would become a fire drill that would include many people across network, database, and many other IOT teams.\u201d<\/p>\n

And that meant if co-workers were called in to work on ruling out if an issue was caused by a network, by a third party vendor \u2013 a security issue \u2013 or something else \u2013 it was an interruption to their daily workflow and productivity But now with Cisco FSO, troubleshooting that used to take days now can take minutes.<\/p>\n

There are no more fire drill meetings where everyone has to rapidly troubleshoot the root cause of issues in their respective area. In fact, Brad has empowered other IT teams he works with to take advantage of Cisco FSO technologies, and even held an event to educate other state agencies on how to modernize their applications and achieve full-stack observability. <\/a><\/p>\n

Working smoothly through crunch time and dealing with the unexpected<\/h2>\n

The State of Indiana has a lot of transaction-based services. They have a lot of \u201cBlack Fridays\u201d as Brad calls them \u2013 or days where their application infrastructure is tested by an onslaught of usage. For instance, a large citizen agency has end-of-month renewals that all need to be processed at the same time. In the past, it would be a disaster if this site went down at the wrong time \u2013 but recently Brad was able to determine if an issue was with the application infrastructure or the ISP \u2013 in minutes.<\/p>\n

In addition to anticipating peak periods, Cisco FSO solutions have helped Brad deal with the unexpected.<\/p>\n

During the pandemic, Brad was able to help the Workforce Development Department process a higher-than-average amount of unemployment claims. Ongoing application issues that had been a mystery to solve \u2013 like a certification printout for teachers\u2019 licenses\u2014became easier to troubleshoot and got fixed. And Brad\u2019s office has helped the professional licensing agency he supports work better \u2013 so they can better serve their constituents at crunch time. And with Cisco Secure Application, security issues that used to bring down the whole application no longer do so because Brad can just temporarily shut down the part that needs to be fixed.<\/p>\n

Learn more about Brad\u2019s successes with Cisco Full-Stack Observability:<\/strong><\/em><\/h3>\n

Indiana Wins with Cisco Full-Stack Observability<\/a><\/strong><\/h2>\n

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\u00a0\u00a0Delivering the best application experience for over 90 agencies and 6.8 million constituents can be a hard job. Cisco Full-Stack Observability solutions help the State of Indiana’s Office of Technology resolve issues faster and plan for the unexpected.\u00a0\u00a0Read More<\/a>\u00a0Cisco Blogs\u00a0<\/p>","protected":false},"excerpt":{"rendered":"

<\/p>\n

When you think of organizations investing to deliver the best application experience, you usually think of private sector businesses. But Brad Welsh from the State of Indiana Office of Technology (IOT) has made it his mission to deliver the best application experience to 6.8 million constituents statewide.<\/p>\n

Providing the applications IT backbone for the entire state<\/h2>\n

Brad, along with his team at the IOT, has helped 90 state agencies streamline operations, quickly fix their IT issues. and work better together \u2013 which means they all deliver a better experience to their constituents. And it\u2019s all backed by Cisco Full-Stack Observability (FSO) solutions.<\/p>\n

Brad says, \u201cAs a technology provider for the state, we have certain goals we need to achieve. We are shifting from a mindset of providing uptime on servers to a mindset of around-the-clock uptime across our infrastructure and business critical applications. It\u2019s not just 8-to-5 anymore. Applications must be available all the time and we must have visibility into our network to make that happen.\u201d<\/p>\n

IOT supports a range of state partner agencies, from the Department of Motor Vehicles to the Commissioner of Higher Education. So, when service disruptions occur at any constituent-facing agency, Brad and his team need to address the issue quickly.<\/p>\n

From fire drills and big, uncomfortable meetings to rapid resolution<\/h2>\n

Brad Welsh teaching FSO to colleagues<\/p>\n

\u201cBefore we implemented Cisco Full-Stack Observability,\u201d Brad says, \u201cwe didn\u2019t have the insight or visibility into the applications and across the network, that we needed. When an issue would arise, it would become a fire drill that would include many people across network, database, and many other IOT teams.\u201d<\/p>\n

And that meant if co-workers were called in to work on ruling out if an issue was caused by a network, by a third party vendor \u2013 a security issue \u2013 or something else \u2013 it was an interruption to their daily workflow and productivity But now with Cisco FSO, troubleshooting that used to take days now can take minutes.<\/p>\n

There are no more fire drill meetings where everyone has to rapidly troubleshoot the root cause of issues in their respective area. In fact, Brad has empowered other IT teams he works with to take advantage of Cisco FSO technologies, and even held an event to educate other state agencies on how to modernize their applications and achieve full-stack observability. <\/a><\/p>\n

Working smoothly through crunch time and dealing with the unexpected<\/h2>\n

The State of Indiana has a lot of transaction-based services. They have a lot of \u201cBlack Fridays\u201d as Brad calls them \u2013 or days where their application infrastructure is tested by an onslaught of usage. For instance, a large citizen agency has end-of-month renewals that all need to be processed at the same time. In the past, it would be a disaster if this site went down at the wrong time \u2013 but recently Brad was able to determine if an issue was with the application infrastructure or the ISP \u2013 in minutes.<\/p>\n

In addition to anticipating peak periods, Cisco FSO solutions have helped Brad deal with the unexpected.<\/p>\n

During the pandemic, Brad was able to help the Workforce Development Department process a higher-than-average amount of unemployment claims. Ongoing application issues that had been a mystery to solve \u2013 like a certification printout for teachers\u2019 licenses\u2014became easier to troubleshoot and got fixed. And Brad\u2019s office has helped the professional licensing agency he supports work better \u2013 so they can better serve their constituents at crunch time. And with Cisco Secure Application, security issues that used to bring down the whole application no longer do so because Brad can just temporarily shut down the part that needs to be fixed.<\/p>\n

\u00a0<\/p>\n

Learn more about Brad\u2019s successes with Cisco Full-Stack Observability:<\/strong><\/em><\/h3>\n

Indiana Wins with Cisco Full-Stack Observability<\/a><\/strong><\/h2>\n

\u00a0<\/p>\n

\u200b<\/p>\n

When you think of organizations investing to deliver the best application experience, you usually think of private sector businesses. But Brad Welsh from the State of Indiana Office of Technology (IOT) has made it his mission to deliver the best application experience to 6.8 million constituents statewide.<\/p>\n

Providing the applications IT backbone for the entire state<\/h2>\n

Brad, along with his team at the IOT, has helped 90 state agencies streamline operations, quickly fix their IT issues. and work better together \u2013 which means they all deliver a better experience to their constituents. And it\u2019s all backed by Cisco Full-Stack Observability (FSO) solutions.<\/p>\n

Brad says, \u201cAs a technology provider for the state, we have certain goals we need to achieve. We are shifting from a mindset of providing uptime on servers to a mindset of around-the-clock uptime across our infrastructure and business critical applications. It\u2019s not just 8-to-5 anymore. Applications must be available all the time and we must have visibility into our network to make that happen.\u201d<\/p>\n

IOT supports a range of state partner agencies, from the Department of Motor Vehicles to the Commissioner of Higher Education. So, when service disruptions occur at any constituent-facing agency, Brad and his team need to address the issue quickly.<\/p>\n

From fire drills and big, uncomfortable meetings to rapid resolution<\/h2>\n

Brad Welsh teaching FSO to colleagues<\/p>\n

\u201cBefore we implemented Cisco Full-Stack Observability,\u201d Brad says, \u201cwe didn\u2019t have the insight or visibility into the applications and across the network, that we needed. When an issue would arise, it would become a fire drill that would include many people across network, database, and many other IOT teams.\u201d<\/p>\n

And that meant if co-workers were called in to work on ruling out if an issue was caused by a network, by a third party vendor \u2013 a security issue \u2013 or something else \u2013 it was an interruption to their daily workflow and productivity But now with Cisco FSO, troubleshooting that used to take days now can take minutes.<\/p>\n

There are no more fire drill meetings where everyone has to rapidly troubleshoot the root cause of issues in their respective area. In fact, Brad has empowered other IT teams he works with to take advantage of Cisco FSO technologies, and even held an event to educate other state agencies on how to modernize their applications and achieve full-stack observability. <\/a><\/p>\n

Working smoothly through crunch time and dealing with the unexpected<\/h2>\n

The State of Indiana has a lot of transaction-based services. They have a lot of \u201cBlack Fridays\u201d as Brad calls them \u2013 or days where their application infrastructure is tested by an onslaught of usage. For instance, a large citizen agency has end-of-month renewals that all need to be processed at the same time. In the past, it would be a disaster if this site went down at the wrong time \u2013 but recently Brad was able to determine if an issue was with the application infrastructure or the ISP \u2013 in minutes.<\/p>\n

In addition to anticipating peak periods, Cisco FSO solutions have helped Brad deal with the unexpected.<\/p>\n

During the pandemic, Brad was able to help the Workforce Development Department process a higher-than-average amount of unemployment claims. Ongoing application issues that had been a mystery to solve \u2013 like a certification printout for teachers\u2019 licenses\u2014became easier to troubleshoot and got fixed. And Brad\u2019s office has helped the professional licensing agency he supports work better \u2013 so they can better serve their constituents at crunch time. And with Cisco Secure Application, security issues that used to bring down the whole application no longer do so because Brad can just temporarily shut down the part that needs to be fixed.<\/p>\n

Learn more about Brad\u2019s successes with Cisco Full-Stack Observability:<\/strong><\/em><\/h3>\n

Indiana Wins with Cisco Full-Stack Observability<\/a><\/strong><\/h2>\n

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\u00a0\u00a0Delivering the best application experience for over 90 agencies and 6.8 million constituents can be a hard job. Cisco Full-Stack Observability solutions help the State of Indiana’s Office of Technology resolve issues faster and plan for the unexpected.\u00a0\u00a0Read More<\/a>\u00a0Cisco Blogs\u00a0<\/p>\n

<\/p>\n","protected":false},"author":0,"featured_media":981,"comment_status":"","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12],"tags":[],"class_list":["post-1013","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cisco-learning"],"yoast_head":"\n