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{"id":1344,"date":"2023-10-05T15:56:00","date_gmt":"2023-10-05T15:56:00","guid":{"rendered":"https:\/\/jacksonholdingcompany.com\/cisco-cx-collaborates-with-puntonet-on-network-modernization-james-turrell-on-october-5-2023-at-200-pm\/"},"modified":"2023-10-05T15:56:00","modified_gmt":"2023-10-05T15:56:00","slug":"cisco-cx-collaborates-with-puntonet-on-network-modernization-james-turrell-on-october-5-2023-at-200-pm","status":"publish","type":"post","link":"https:\/\/jacksonholdingcompany.com\/cisco-cx-collaborates-with-puntonet-on-network-modernization-james-turrell-on-october-5-2023-at-200-pm\/","title":{"rendered":"Cisco CX Collaborates with Puntonet on Network Modernization James Turrell on October 5, 2023 at 2:00 pm"},"content":{"rendered":"

A few weeks back I shared one of our latest customer stories<\/a> on Trident Technical College. If you missed that blog, I\u2019d recommend checking it out, but If you are limited on time and just want the latest story, then let\u2019s talk about Puntonet<\/a>. This is another great story that highlights how customers like Puntonet are succeeding with help from CX.<\/p>\n

Puntonet, a telecommunications and IT services company headquartered in Quito, Ecuador, collaborated with Cisco Services to optimize its network so subscribers had access to fast, reliable, and secure internet services. Let\u2019s hear directly from Roberto Falconi Cardona, Chief Technology Officer (CTO) of Puntonet S.A on how that collaboration worked.<\/p>\n

[embedded content]<\/iframe><\/p>\n<p>As you saw in the video, Roberto is originally from a more rural area but moved away from family and friends for work. To succeed in a technical field then, he had no choice but to relocate to where technology supported the job he wanted to do.<\/p>\n<p>Now, however, Puntonet, with help from Cisco Services, is helping expand access to high-performing networking to both businesses and residential customers throughout Ecuador. They are connecting the more rural areas so that in the future, someone like Roberto won\u2019t have to move away to have access to connectivity and subsequently, work.<\/p>\n<p>At the same time, Puntonet has strengthened the security of its network across the board, so working remotely, or conducting financial transactions is much more secure.<\/p>\n<p><a href=\"https:\/\/www.cisco.com\/c\/m\/en_us\/customer-experience\/customer-stories.html?EID=95790&CCID=cc004013&DTID=oblgblg001259&OID=pstsas031481\" target=\"_blank\" rel=\"noopener\"><\/a>Visit our Customer Stories Index<\/p>\n<p>Cisco helped ensure the technology upgrade went smoothly by providing risk mitigation and design review services. On top of that collaboration, Cisco Services was also able to help with an overwhelming number of manual tasks resulting from an excessive number of network problem logs. This freed up Puntonet to focus on strategy.<\/p>\n<p>I can go on, but I encourage you to read the full <a href=\"https:\/\/www.cisco.com\/c\/m\/en_us\/customer-experience\/success-stories\/customer\/puntonet.html\" target=\"_blank\" rel=\"noopener\">Puntonet<\/a> story, \u201cPuntonet modernizes network to accelerate growth\u201d on our <a href=\"https:\/\/www.cisco.com\/c\/m\/en_us\/customer-experience\/customer-stories.html?EID=95790&CCID=cc004013&DTID=oblgblg001259&OID=pstsas031481\" target=\"_blank\" rel=\"noopener\">Customer Stories Index\u202f<\/a>.\u00a0It\u2019s a great story and a fantastic example of how technology, and Cisco Services, combine to change the course of business and affect how individuals interact with the world, even outside a major city. It\u2019s also a great look at how someone like Roberto is guiding technology to provide more opportunities for the next generation.<\/p>\n<p>Again, we are regularly highlighting the successes of our customers. For all the most recent updates, please visit our\u202f Customer Stories Index\u202f\u2013 a catalog of stories highlighting how Cisco services customers are transforming and innovating to drive impact in their organizations and across the world. Don\u2019t worry, I\u2019ll keep bringing you selected ones to my blog as well.<\/p>\n<p>More importantly, if you want to share your own customer story, connect with us at <a href=\"http:\/\/cxcustomerstories@cisco.com\" target=\"_blank\" rel=\"noopener\">cxcustomerstories@cisco.com<\/a>. We\u2019d love to hear from you. Stay tuned and follow <a href=\"https:\/\/twitter.com\/CiscoCX\" target=\"_blank\" rel=\"noopener\">@CiscoCX<\/a> on X for more CX updates.<\/p>\n<p>Don\u2019t have a story to tell just yet? Our team can help you build it, along with your network. Just let us know and we can help celebrate your success.<\/p>\n<div>\n\t\tShare\n<div class=\"twitter\">\n<div class=\"box\"><\/div>\n<\/div>\n<div class=\"facebook\">\n<div class=\"box\">\n\t\t<a class=\"share\" href=\"http:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/blogs.cisco.com\/services\/cisco-cx-collaborates-with-puntonet-on-network-modernization&title=Cisco%20CX%20Collaborates%20with%20Puntonet%20on%20Network%20Modernization\"><\/a>\n\t<\/div>\n<\/div>\n<div class=\"linkedin\">\n<div class=\"box\">\n\t\t<a class=\"share\" href=\"https:\/\/www.linkedin.com\/cws\/share?url=https:\/\/blogs.cisco.com\/services\/cisco-cx-collaborates-with-puntonet-on-network-modernization\"><\/a>\n\t<\/div>\n<\/div>\n<div class=\"mail\">\n<div class=\"box\">\n\t<a class=\"share\" href=\"mailto:?subject=Cisco%20Blog:%20Cisco%20CX%20Collaborates%20with%20Puntonet%20on%20Network%20Modernization&body=I%20saw%20this%20post%20on%20Cisco%20Blogs%20and%20thought%20you%20might%20like%20to%20read%20it.%0A%0ACisco%20CX%20Collaborates%20with%20Puntonet%20on%20Network%20Modernization%0A%0Ahttps:\/\/blogs.cisco.com\/services\/cisco-cx-collaborates-with-puntonet-on-network-modernization%0A%0A****Disclaimer****%0A%0ACisco%20is%20not%20responsible%20for%20the%20content%20of%20this%20email,%20and%20its%20contents%20do%20not%20necessarily%20reflect%20Cisco%E2%80%99s%20views%20or%20opinions.%20Cisco%20has%20not%20verified%20the%20email%20address%20or%20name%20of%20the%20sender.\"> <\/a>\n\t<\/div>\n<\/div>\n<\/div>\n<div class=\"share_text\">Share:<\/div>\n<div>\n<div class=\"twitter\">\n<div class=\"box\"><\/div>\n<\/div>\n<div class=\"facebook\">\n<div class=\"box\">\n\t\t<a class=\"share\" href=\"http:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/blogs.cisco.com\/services\/cisco-cx-collaborates-with-puntonet-on-network-modernization&title=Cisco%20CX%20Collaborates%20with%20Puntonet%20on%20Network%20Modernization\"><\/a>\n\t<\/div>\n<\/div>\n<div class=\"linkedin\">\n<div class=\"box\">\n\t\t<a class=\"share\" href=\"https:\/\/www.linkedin.com\/cws\/share?url=https:\/\/blogs.cisco.com\/services\/cisco-cx-collaborates-with-puntonet-on-network-modernization\"><\/a>\n\t<\/div>\n<\/div>\n<div class=\"mail\">\n<div class=\"box\">\n\t<a class=\"share\" href=\"mailto:?subject=Cisco%20Blog:%20Cisco%20CX%20Collaborates%20with%20Puntonet%20on%20Network%20Modernization&body=I%20saw%20this%20post%20on%20Cisco%20Blogs%20and%20thought%20you%20might%20like%20to%20read%20it.%0A%0ACisco%20CX%20Collaborates%20with%20Puntonet%20on%20Network%20Modernization%0A%0Ahttps:\/\/blogs.cisco.com\/services\/cisco-cx-collaborates-with-puntonet-on-network-modernization%0A%0A****Disclaimer****%0A%0ACisco%20is%20not%20responsible%20for%20the%20content%20of%20this%20email,%20and%20its%20contents%20do%20not%20necessarily%20reflect%20Cisco%E2%80%99s%20views%20or%20opinions.%20Cisco%20has%20not%20verified%20the%20email%20address%20or%20name%20of%20the%20sender.\"> <\/a>\n\t<\/div>\n<\/div>\n<\/div>\n<p>\u00a0\u00a0Let\u2019s see how Puntonet was able to transform its network to strengthen security, performance, and availability throughout Ecuador. Celebrate another Cisco Customer Story with me.\u00a0\u00a0<a href=\"https:\/\/feedpress.me\/link\/23532\/16381457\/cisco-cx-collaborates-with-puntonet-on-network-modernization\" target=\"_blank\" class=\"feedzy-rss-link-icon\" rel=\"noopener\">Read More<\/a>\u00a0Cisco Blogs\u00a0<\/p>","protected":false},"excerpt":{"rendered":"<p><\/p>\n<p>A few weeks back I shared one of our latest <a href=\"https:\/\/blogs.cisco.com\/services\/cisco-cx-helps-trident-technical-college-deliver-secure-educational-services\" target=\"_blank\" rel=\"noopener\">customer stories<\/a> on Trident Technical College. If you missed that blog, I\u2019d recommend checking it out, but If you are limited on time and just want the l\u2026 <a href=\"https:\/\/blogs.cisco.com\/services\/cisco-cx-collaborates-with-puntonet-on-network-modernization?utm_medium=feed&utm_source=feedpress.me&utm_campaign=Feed%3A+CiscoBlogs\">Read more on Cisco Blogs<\/a><\/p>\n<p>\u200b<\/p>\n<p>A few weeks back I shared one of our latest <a href=\"https:\/\/blogs.cisco.com\/services\/cisco-cx-helps-trident-technical-college-deliver-secure-educational-services\" target=\"_blank\" rel=\"noopener\">customer stories<\/a> on Trident Technical College. If you missed that blog, I\u2019d recommend checking it out, but If you are limited on time and just want the latest story, then let\u2019s talk about <a href=\"https:\/\/www.cisco.com\/c\/m\/en_us\/customer-experience\/success-stories\/customer\/puntonet.html\" target=\"_blank\" rel=\"noopener\">Puntonet<\/a>. This is another great story that highlights how customers like Puntonet are succeeding with help from CX.<\/p>\n<p>Puntonet, a telecommunications and IT services company headquartered in Quito, Ecuador, collaborated with Cisco Services to optimize its network so subscribers had access to fast, reliable, and secure internet services. Let\u2019s hear directly from Roberto Falconi Cardona, Chief Technology Officer (CTO) of Puntonet S.A on how that collaboration worked.<\/p>\n<p><iframe src=\"https:\/\/players.brightcove.net\/1384193102001\/41XYD7gTx_default\/index.html?videoId=6328909887112\" allowfullscreen=\"allowfullscreen\" width=\"640\" height=\"360\">[embedded content]<\/iframe><\/p>\n<p>As you saw in the video, Roberto is originally from a more rural area but moved away from family and friends for work. To succeed in a technical field then, he had no choice but to relocate to where technology supported the job he wanted to do.<\/p>\n<p>Now, however, Puntonet, with help from Cisco Services, is helping expand access to high-performing networking to both businesses and residential customers throughout Ecuador. They are connecting the more rural areas so that in the future, someone like Roberto won\u2019t have to move away to have access to connectivity and subsequently, work.<\/p>\n<p>At the same time, Puntonet has strengthened the security of its network across the board, so working remotely, or conducting financial transactions is much more secure.<\/p>\n<p><a href=\"https:\/\/www.cisco.com\/c\/m\/en_us\/customer-experience\/customer-stories.html?EID=95790&CCID=cc004013&DTID=oblgblg001259&OID=pstsas031481\" target=\"_blank\" rel=\"noopener\"><\/a>Visit our Customer Stories Index<\/p>\n<p>Cisco helped ensure the technology upgrade went smoothly by providing risk mitigation and design review services. On top of that collaboration, Cisco Services was also able to help with an overwhelming number of manual tasks resulting from an excessive number of network problem logs. This freed up Puntonet to focus on strategy.<\/p>\n<p>I can go on, but I encourage you to read the full <a href=\"https:\/\/www.cisco.com\/c\/m\/en_us\/customer-experience\/success-stories\/customer\/puntonet.html\" target=\"_blank\" rel=\"noopener\">Puntonet<\/a> story, \u201cPuntonet modernizes network to accelerate growth\u201d on our <a href=\"https:\/\/www.cisco.com\/c\/m\/en_us\/customer-experience\/customer-stories.html?EID=95790&CCID=cc004013&DTID=oblgblg001259&OID=pstsas031481\" target=\"_blank\" rel=\"noopener\">Customer Stories Index\u202f<\/a>.\u00a0It\u2019s a great story and a fantastic example of how technology, and Cisco Services, combine to change the course of business and affect how individuals interact with the world, even outside a major city. It\u2019s also a great look at how someone like Roberto is guiding technology to provide more opportunities for the next generation.<\/p>\n<p>Again, we are regularly highlighting the successes of our customers. For all the most recent updates, please visit our\u202f Customer Stories Index\u202f\u2013 a catalog of stories highlighting how Cisco services customers are transforming and innovating to drive impact in their organizations and across the world. Don\u2019t worry, I\u2019ll keep bringing you selected ones to my blog as well.<\/p>\n<p>More importantly, if you want to share your own customer story, connect with us at <a href=\"http:\/\/cxcustomerstories@cisco.com\" target=\"_blank\" rel=\"noopener\">cxcustomerstories@cisco.com<\/a>. We\u2019d love to hear from you. Stay tuned and follow <a href=\"https:\/\/twitter.com\/CiscoCX\" target=\"_blank\" rel=\"noopener\">@CiscoCX<\/a> on X for more CX updates.<\/p>\n<p>Don\u2019t have a story to tell just yet? Our team can help you build it, along with your network. Just let us know and we can help celebrate your success.<\/p>\n<div>\n\t\tShare<\/p>\n<div class=\"twitter\">\n<div class=\"box\"><\/div>\n<\/div>\n<div class=\"facebook\">\n<div class=\"box\">\n\t\t<a class=\"share\" href=\"http:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/blogs.cisco.com\/services\/cisco-cx-collaborates-with-puntonet-on-network-modernization&title=Cisco%20CX%20Collaborates%20with%20Puntonet%20on%20Network%20Modernization\"><\/a>\n\t<\/div>\n<\/div>\n<div class=\"linkedin\">\n<div class=\"box\">\n\t\t<a class=\"share\" href=\"https:\/\/www.linkedin.com\/cws\/share?url=https:\/\/blogs.cisco.com\/services\/cisco-cx-collaborates-with-puntonet-on-network-modernization\"><\/a>\n\t<\/div>\n<\/div>\n<div class=\"mail\">\n<div class=\"box\">\n\t<a class=\"share\" href=\"mailto:?subject=Cisco%20Blog:%20Cisco%20CX%20Collaborates%20with%20Puntonet%20on%20Network%20Modernization&body=I%20saw%20this%20post%20on%20Cisco%20Blogs%20and%20thought%20you%20might%20like%20to%20read%20it.%0A%0ACisco%20CX%20Collaborates%20with%20Puntonet%20on%20Network%20Modernization%0A%0Ahttps:\/\/blogs.cisco.com\/services\/cisco-cx-collaborates-with-puntonet-on-network-modernization%0A%0A****Disclaimer****%0A%0ACisco%20is%20not%20responsible%20for%20the%20content%20of%20this%20email,%20and%20its%20contents%20do%20not%20necessarily%20reflect%20Cisco%E2%80%99s%20views%20or%20opinions.%20Cisco%20has%20not%20verified%20the%20email%20address%20or%20name%20of%20the%20sender.\"> <\/a>\n\t<\/div>\n<\/div>\n<\/div>\n<div class=\"share_text\">Share:<\/div>\n<div>\n<div class=\"twitter\">\n<div class=\"box\"><\/div>\n<\/div>\n<div class=\"facebook\">\n<div class=\"box\">\n\t\t<a class=\"share\" href=\"http:\/\/www.facebook.com\/sharer\/sharer.php?u=https:\/\/blogs.cisco.com\/services\/cisco-cx-collaborates-with-puntonet-on-network-modernization&title=Cisco%20CX%20Collaborates%20with%20Puntonet%20on%20Network%20Modernization\"><\/a>\n\t<\/div>\n<\/div>\n<div class=\"linkedin\">\n<div class=\"box\">\n\t\t<a class=\"share\" href=\"https:\/\/www.linkedin.com\/cws\/share?url=https:\/\/blogs.cisco.com\/services\/cisco-cx-collaborates-with-puntonet-on-network-modernization\"><\/a>\n\t<\/div>\n<\/div>\n<div class=\"mail\">\n<div class=\"box\">\n\t<a class=\"share\" href=\"mailto:?subject=Cisco%20Blog:%20Cisco%20CX%20Collaborates%20with%20Puntonet%20on%20Network%20Modernization&body=I%20saw%20this%20post%20on%20Cisco%20Blogs%20and%20thought%20you%20might%20like%20to%20read%20it.%0A%0ACisco%20CX%20Collaborates%20with%20Puntonet%20on%20Network%20Modernization%0A%0Ahttps:\/\/blogs.cisco.com\/services\/cisco-cx-collaborates-with-puntonet-on-network-modernization%0A%0A****Disclaimer****%0A%0ACisco%20is%20not%20responsible%20for%20the%20content%20of%20this%20email,%20and%20its%20contents%20do%20not%20necessarily%20reflect%20Cisco%E2%80%99s%20views%20or%20opinions.%20Cisco%20has%20not%20verified%20the%20email%20address%20or%20name%20of%20the%20sender.\"> <\/a>\n\t<\/div>\n<\/div>\n<\/div>\n<p>\u00a0\u00a0Let\u2019s see how Puntonet was able to transform its network to strengthen security, performance, and availability throughout Ecuador. Celebrate another Cisco Customer Story with me.\u00a0\u00a0<a href=\"https:\/\/feedpress.me\/link\/23532\/16381457\/cisco-cx-collaborates-with-puntonet-on-network-modernization\" target=\"_blank\" class=\"feedzy-rss-link-icon\" rel=\"noopener\">Read More<\/a>\u00a0Cisco Blogs\u00a0<\/p>\n<p><\/p>\n","protected":false},"author":0,"featured_media":1345,"comment_status":"","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12],"tags":[],"class_list":["post-1344","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cisco-learning"],"yoast_head":"\n<title>Cisco CX Collaborates with Puntonet on Network Modernization James Turrell on October 5, 2023 at 2:00 pm - JHC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jacksonholdingcompany.com\/cisco-cx-collaborates-with-puntonet-on-network-modernization-james-turrell-on-october-5-2023-at-200-pm\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cisco CX Collaborates with Puntonet on Network Modernization James Turrell on October 5, 2023 at 2:00 pm\" \/>\n<meta property=\"og:description\" content=\"A few weeks back I shared one of our latest customer stories on Trident Technical College. If you missed that blog, I\u2019d recommend checking it out, but If you are limited on time and just want the l\u2026 Read more on Cisco Blogs \u200b A few weeks back I shared one of our latest customer stories on Trident Technical College. If you missed that blog, I\u2019d recommend checking it out, but If you are limited on time and just want the latest story, then let\u2019s talk about Puntonet. This is another great story that highlights how customers like Puntonet are succeeding with help from CX. Puntonet, a telecommunications and IT services company headquartered in Quito, Ecuador, collaborated with Cisco Services to optimize its network so subscribers had access to fast, reliable, and secure internet services. Let\u2019s hear directly from Roberto Falconi Cardona, Chief Technology Officer (CTO) of Puntonet S.A on how that collaboration worked. [embedded content] As you saw in the video, Roberto is originally from a more rural area but moved away from family and friends for work. To succeed in a technical field then, he had no choice but to relocate to where technology supported the job he wanted to do. Now, however, Puntonet, with help from Cisco Services, is helping expand access to high-performing networking to both businesses and residential customers throughout Ecuador. They are connecting the more rural areas so that in the future, someone like Roberto won\u2019t have to move away to have access to connectivity and subsequently, work. At the same time, Puntonet has strengthened the security of its network across the board, so working remotely, or conducting financial transactions is much more secure. Visit our Customer Stories Index Cisco helped ensure the technology upgrade went smoothly by providing risk mitigation and design review services. On top of that collaboration, Cisco Services was also able to help with an overwhelming number of manual tasks resulting from an excessive number of network problem logs. This freed up Puntonet to focus on strategy. I can go on, but I encourage you to read the full Puntonet story, \u201cPuntonet modernizes network to accelerate growth\u201d on our Customer Stories Index\u202f.\u00a0It\u2019s a great story and a fantastic example of how technology, and Cisco Services, combine to change the course of business and affect how individuals interact with the world, even outside a major city. It\u2019s also a great look at how someone like Roberto is guiding technology to provide more opportunities for the next generation. Again, we are regularly highlighting the successes of our customers. For all the most recent updates, please visit our\u202f Customer Stories Index\u202f\u2013 a catalog of stories highlighting how Cisco services customers are transforming and innovating to drive impact in their organizations and across the world. Don\u2019t worry, I\u2019ll keep bringing you selected ones to my blog as well. More importantly, if you want to share your own customer story, connect with us at cxcustomerstories@cisco.com. We\u2019d love to hear from you. Stay tuned and follow @CiscoCX on X for more CX updates. Don\u2019t have a story to tell just yet? Our team can help you build it, along with your network. Just let us know and we can help celebrate your success. Share Share: \u00a0\u00a0Let\u2019s see how Puntonet was able to transform its network to strengthen security, performance, and availability throughout Ecuador. Celebrate another Cisco Customer Story with me.\u00a0\u00a0Read More\u00a0Cisco Blogs\u00a0\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jacksonholdingcompany.com\/cisco-cx-collaborates-with-puntonet-on-network-modernization-james-turrell-on-october-5-2023-at-200-pm\/\" \/>\n<meta property=\"og:site_name\" content=\"JHC\" \/>\n<meta property=\"article:published_time\" content=\"2023-10-05T15:56:00+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jacksonholdingcompany.com\/wp-content\/uploads\/2023\/10\/16381457-kgJ1Ky.gif\" \/>\n\t<meta property=\"og:image:width\" content=\"1\" \/>\n\t<meta property=\"og:image:height\" content=\"1\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/gif\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/jacksonholdingcompany.com\/cisco-cx-collaborates-with-puntonet-on-network-modernization-james-turrell-on-october-5-2023-at-200-pm\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/jacksonholdingcompany.com\/cisco-cx-collaborates-with-puntonet-on-network-modernization-james-turrell-on-october-5-2023-at-200-pm\/\"},\"author\":{\"name\":\"\",\"@id\":\"\"},\"headline\":\"Cisco CX Collaborates with Puntonet on Network Modernization James Turrell on October 5, 2023 at 2:00 pm\",\"datePublished\":\"2023-10-05T15:56:00+00:00\",\"dateModified\":\"2023-10-05T15:56:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/jacksonholdingcompany.com\/cisco-cx-collaborates-with-puntonet-on-network-modernization-james-turrell-on-october-5-2023-at-200-pm\/\"},\"wordCount\":597,\"publisher\":{\"@id\":\"https:\/\/jacksonholdingcompany.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/jacksonholdingcompany.com\/cisco-cx-collaborates-with-puntonet-on-network-modernization-james-turrell-on-october-5-2023-at-200-pm\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/jacksonholdingcompany.com\/wp-content\/uploads\/2023\/10\/16381457-kgJ1Ky.gif\",\"articleSection\":[\"Cisco: Learning\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jacksonholdingcompany.com\/cisco-cx-collaborates-with-puntonet-on-network-modernization-james-turrell-on-october-5-2023-at-200-pm\/\",\"url\":\"https:\/\/jacksonholdingcompany.com\/cisco-cx-collaborates-with-puntonet-on-network-modernization-james-turrell-on-october-5-2023-at-200-pm\/\",\"name\":\"Cisco CX Collaborates with Puntonet on Network Modernization James Turrell on October 5, 2023 at 2:00 pm - 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JHC","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/jacksonholdingcompany.com\/cisco-cx-collaborates-with-puntonet-on-network-modernization-james-turrell-on-october-5-2023-at-200-pm\/","og_locale":"en_US","og_type":"article","og_title":"Cisco CX Collaborates with Puntonet on Network Modernization James Turrell on October 5, 2023 at 2:00 pm","og_description":"A few weeks back I shared one of our latest customer stories on Trident Technical College. If you missed that blog, I\u2019d recommend checking it out, but If you are limited on time and just want the l\u2026 Read more on Cisco Blogs \u200b A few weeks back I shared one of our latest customer stories on Trident Technical College. If you missed that blog, I\u2019d recommend checking it out, but If you are limited on time and just want the latest story, then let\u2019s talk about Puntonet. This is another great story that highlights how customers like Puntonet are succeeding with help from CX. Puntonet, a telecommunications and IT services company headquartered in Quito, Ecuador, collaborated with Cisco Services to optimize its network so subscribers had access to fast, reliable, and secure internet services. Let\u2019s hear directly from Roberto Falconi Cardona, Chief Technology Officer (CTO) of Puntonet S.A on how that collaboration worked. [embedded content] As you saw in the video, Roberto is originally from a more rural area but moved away from family and friends for work. To succeed in a technical field then, he had no choice but to relocate to where technology supported the job he wanted to do. Now, however, Puntonet, with help from Cisco Services, is helping expand access to high-performing networking to both businesses and residential customers throughout Ecuador. They are connecting the more rural areas so that in the future, someone like Roberto won\u2019t have to move away to have access to connectivity and subsequently, work. At the same time, Puntonet has strengthened the security of its network across the board, so working remotely, or conducting financial transactions is much more secure. Visit our Customer Stories Index Cisco helped ensure the technology upgrade went smoothly by providing risk mitigation and design review services. On top of that collaboration, Cisco Services was also able to help with an overwhelming number of manual tasks resulting from an excessive number of network problem logs. This freed up Puntonet to focus on strategy. I can go on, but I encourage you to read the full Puntonet story, \u201cPuntonet modernizes network to accelerate growth\u201d on our Customer Stories Index\u202f.\u00a0It\u2019s a great story and a fantastic example of how technology, and Cisco Services, combine to change the course of business and affect how individuals interact with the world, even outside a major city. It\u2019s also a great look at how someone like Roberto is guiding technology to provide more opportunities for the next generation. Again, we are regularly highlighting the successes of our customers. 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