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(This message was added in version 6.7.0.) in /home/mother99/jacksonholdingcompany.com/wp-includes/functions.php on line 6114At Cisco we are creating more business value by customizing Cisco tools and services for our partners.<\/a><\/p>\n In a recent survey 82% of Cisco Partner Summit attendees said they\u2019re growing their managed s\u2026 Read more on Cisco Blogs<\/a><\/p>\n \u200b<\/p>\n At Cisco we are creating more business value by customizing Cisco tools and services for our partners.<\/a><\/p>\n In a recent survey 82% of Cisco Partner Summit attendees said they\u2019re growing their managed services practice and it\u2019s their top priority to meet customer needs.<\/p>\n So it is with great excitement that we are announcing Cisco Partner Advanced Support to create a premium support experience specifically geared to the needs of Managed Services Providers (MSPs).<\/p>\n With Cisco solution and architecture expertise, and the added benefit of guided access to API integrations that build on MSPs\u2019 existing services, Cisco Partner Advanced Support features faster access to experts in Cisco\u2019s TAC \u2013 a global organization that provides around-the-clock, award-winning technical support services online and over the phone. Cisco Partner Advanced Support enables MSPs to build new services for customers and gives access to Cisco AI and automation to scale an outcome-based service model that can lead to a 50% reduction in service request (SR) resolution time with increased CSAT.<\/p>\n \u201cWe have been asking for a Cisco program that fits the specific needs of MSPs. Our customers will benefit Cisco Partner Advanced Support is truly taking Cisco and its partners into the world of digital and helping them become \u201csmart-bonded<\/a>\u201d with Cisco; taking support issue resolution from analog processes such as email and telephone calls to sharing a digital interface that utilizes automation and AI capabilities.<\/p>\n Many of our largest partners are already smart-bonded, and many are working with these digital processes. Incredible progress has been made in the Cisco partner ecosystem in utilizing automation to get to resolutions faster; going forward, it\u2019s about us all having the ability to go from reactive to predictive to proactive\u2013and now even to prescriptive.<\/p>\n With this new service, partners can skip the TAC line and connect directly with a prioritized group of solution architects who handle the most complex issues. We are improving partners\u2019 access to these qualified experts; paired with digital automation, this access will get us to faster resolutions \u2014 or even before issues happen.<\/p>\n When we say faster, we\u2019re talking about resolving cases in minutes that could normally take weeks.<\/p>\n Partner Advanced Support for MSPs will also provide guided API use cases that leverage telemetry and insights so partners can build new services for their customers.<\/p>\n This groundbreaking support offer<\/a> will transform the partner experience and bring even more value to our customers!<\/p>\n We\u2019d love to hear what you think. Ask a Question, Comment Below, and Stay Connected with #CiscoPartners on social!<\/p>\n Cisco Partners Facebook<\/a>\u00a0\u00a0| \u00a0@CiscoPartners Twitter<\/a>\u00a0\u00a0| \u00a0Cisco Partners LinkedIn<\/a><\/p>\n \u00a0\u00a0It is with great excitement that we are announcing Cisco Partner Advanced Support to create a premium support experience specifically geared to the needs of Managed Services Providers (MSPs).\u00a0\u00a0Read More<\/a>\u00a0Cisco Blogs\u00a0<\/p>","protected":false},"excerpt":{"rendered":" <\/p>\n At Cisco we are creating more business value by customizing Cisco tools and services for our partners.<\/a><\/p>\n In a recent survey 82% of Cisco Partner Summit attendees said they\u2019re growing their managed s\u2026 Read more on Cisco Blogs<\/a><\/p>\n \u200b<\/p>\n At Cisco we are creating more business value by customizing Cisco tools and services for our partners.<\/a><\/p>\n In a recent survey 82% of Cisco Partner Summit attendees said they\u2019re growing their managed services practice and it\u2019s their top priority to meet customer needs.<\/p>\n So it is with great excitement that we are announcing Cisco Partner Advanced Support to create a premium support experience specifically geared to the needs of Managed Services Providers (MSPs).<\/p>\n With Cisco solution and architecture expertise, and the added benefit of guided access to API integrations that build on MSPs\u2019 existing services, Cisco Partner Advanced Support features faster access to experts in Cisco\u2019s TAC \u2013 a global organization that provides around-the-clock, award-winning technical support services online and over the phone. Cisco Partner Advanced Support enables MSPs to build new services for customers and gives access to Cisco AI and automation to scale an outcome-based service model that can lead to a 50% reduction in service request (SR) resolution time with increased CSAT.<\/p>\n \u201cWe have been asking for a Cisco program that fits the specific needs of MSPs. Our customers will benefit Cisco Partner Advanced Support is truly taking Cisco and its partners into the world of digital and helping them become \u201csmart-bonded<\/a>\u201d with Cisco; taking support issue resolution from analog processes such as email and telephone calls to sharing a digital interface that utilizes automation and AI capabilities.<\/p>\n Many of our largest partners are already smart-bonded, and many are working with these digital processes. Incredible progress has been made in the Cisco partner ecosystem in utilizing automation to get to resolutions faster; going forward, it\u2019s about us all having the ability to go from reactive to predictive to proactive\u2013and now even to prescriptive.<\/p>\n With this new service, partners can skip the TAC line and connect directly with a prioritized group of solution architects who handle the most complex issues. We are improving partners\u2019 access to these qualified experts; paired with digital automation, this access will get us to faster resolutions \u2014 or even before issues happen.<\/p>\n When we say faster, we\u2019re talking about resolving cases in minutes that could normally take weeks.<\/p>\n Partner Advanced Support for MSPs will also provide guided API use cases that leverage telemetry and insights so partners can build new services for their customers.<\/p>\n This groundbreaking support offer<\/a> will transform the partner experience and bring even more value to our customers!<\/p>\n We\u2019d love to hear what you think. Ask a Question, Comment Below, and Stay Connected with #CiscoPartners on social!<\/p>\n Cisco Partners Facebook<\/a>\u00a0\u00a0| \u00a0@CiscoPartners Twitter<\/a>\u00a0\u00a0| \u00a0Cisco Partners LinkedIn<\/a><\/p>\n
\nfrom us having more access to APIs and Cisco\u2019s world leading TAC\u2019s solution architect expertise.\u201d<\/em>\u2014Toby Alcock, CTO, Logicalis Group<\/strong><\/em><\/p>\nVisit the Partner Launch Experience<\/a><\/strong><\/h2>\n
to learn about these announcements and more.<\/strong><\/h2>\n
\nfrom us having more access to APIs and Cisco\u2019s world leading TAC\u2019s solution architect expertise.\u201d<\/em>\u2014Toby Alcock, CTO, Logicalis Group<\/strong><\/em><\/p>\nVisit the Partner Launch Experience<\/a><\/strong><\/h2>\n
to learn about these announcements and more.<\/strong><\/h2>\n