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(This message was added in version 6.7.0.) in /home/mother99/jacksonholdingcompany.com/wp-includes/functions.php on line 6114As retail\u2019s golden quarter draws to a close, we\u2019ve set our sights on one of the biggest retail conferences of the year: <\/span>NRF\u201924 in New York City<\/span><\/a>. With hundreds of speakers from the industry\u2019s biggest b\u2026 Read more on Cisco Blogs<\/a><\/span><\/p>\n \u200b<\/p>\n As retail\u2019s golden quarter draws to a close, we\u2019ve set our sights on one of the biggest retail conferences of the year: NRF\u201924 in New York City<\/a>. With hundreds of speakers from the industry\u2019s biggest brands, and more than 40,000 people attending from across the world, it\u2019s the perfect place to share knowledge, gain new insights, and debrief from one of the most challenging holiday retail periods in memory<\/a>.\u00a0\u00a0<\/p>\n NRF\u201924 is also where we\u2019ll be demonstrating Webex Connect\u2019s mobile ordering coffee bar experience at Caf\u00e9 Cisco, which showcases the richer customer communications delivered by the simplicity and intuitiveness of Webex Connect<\/a>, part of Webex CPaaS Solutions.\u00a0\u00a0<\/p>\n First, it\u2019s important to explain that the Webex Connect mobile ordering experience isn\u2019t a smartphone app, unlike many modern retail communication solutions.\u00a0\u00a0<\/p>\n The mobile ordering experience at Caf\u00e9 Cisco uses the drag-and-drop workflows, third-party systems integrations, and multi-channel digital communications within Webex Connect to connect customers with businesses for seamless retail experiences \u2013 in plain English, allowing retailers to engage with their consumers and associates on their channel of choice, with no local app installation required. In this case, we\u2019ve applied our technology to showcase a retail mobile ordering experience.\u00a0\u00a0<\/p>\n We built our mobile-ordering journey to demonstrate what\u2019s possible when you take the best features of rich messaging channels\u2014in this case, Apple Messages for Business and Google Business Messages\u2014to create exciting new digital customer experiences.\u00a0\u00a0<\/p>\n The customer journey starts by scanning a QR code that triggers the experience. Using Webex Connect\u2019s intelligent device detection, the customer is instantly offered a diverse drinks menu through either Apple Business Messages or Google Business Messages on their native messaging client. With a couple of taps on pre-populated options using rich list pickers or media carousels, customers can go from decision to purchase in just a few seconds.\u00a0\u00a0\u00a0<\/p>\n While the last stage of the ordering process requires customers to personalize their order by inputting their name, this is the first and only time the customer is expected to enter any textual information. Up to this point, they\u2019ve simply been asked to hit pre-populated options. This makes the experience highly accessible and, above all, faster than any app requiring login information. On the business end, Webex Connect bundles and passes the order information to the relevant order management system (OMS), and, in this case, the barista making the drinks. The barista can even update the order with an approximate wait time, ensuring the customer is kept in the loop through two-way communications.\u00a0\u00a0<\/p>\n What\u2019s more, this wait time offers a unique opportunity to send relevant marketing materials to the customer and ask them for their real-time feedback. Caf\u00e9 Cisco can even collect contact details, such as an email address, into an integrated CRM to make the customer\u2019s next interaction even quicker (don\u2019t worry, this is for demo purposes only \u2013 we\u2019re not keeping any data beyond the show).\u00a0\u00a0<\/p>\n But this experience is just one of countless use cases powered by Webex Connect\u2019s centralized communication platform.\u00a0<\/p>\n Webex Connect is a centralized cloud communications platform that automates end-to-end customer journeys and creates richer experiences.\u00a0\u00a0<\/p>\n Through its multi-channel communications support and integrations with wide-ranging third-party systems, the platform is a one-stop-shop for \u201cjust in time\u201d interactions that drive better CX.\u00a0\u00a0\u00a0<\/p>\n It\u2019s how our mobile ordering experience allows one-click coffee orders at speed and supports rich, two-way communication, ensuring customers are kept in the loop and have a single point of contact throughout the buyer\u2019s journey. \u00a0<\/p>\n Webex Connect\u2019s mobile ordering coffee bar experience is important. This is because whether you\u2019re ordering coffee or airline tickets, receiving a package, or talking to a hotel concierge, it demonstrates this technology\u2019s near-limitless potential applications to enable automated two-way, digital interactions between brands and their customers.\u00a0\u00a0<\/p>\n In the US alone, customers are more selective than ever about which brands they decide to spend with\u2014with 73% of consumers expecting to cut their non-food spending<\/a> this year, up from 59% last year. So, automating end-to-end customer interactions and offering a seamless experience can make all the difference to your market share.\u00a0\u00a0<\/p>\n NRF\u201924 runs from January 14-16 at the Jacob K. Javits Convention Center in New York City. Visit us in the Cisco booth 5639 grab a coffee and see what Webex Connect can do for you.\u00a0<\/p>\n \u00a0\u00a0Webex will be at NRF\u201924\u2014and we\u2019ll be powering our in-booth coffee bar experience with mobile ordering by Webex Connect. Discover how Webex Connect can power seamless end-to-end customer experiences with the tap of a finger.\u00a0\u00a0Read More<\/a>\u00a0Cisco Blogs\u00a0<\/p>","protected":false},"excerpt":{"rendered":" <\/p>\n As retail\u2019s golden quarter draws to a close, we\u2019ve set our sights on one of the biggest retail conferences of the year: <\/span>NRF\u201924 in New York City<\/span><\/a>. With hundreds of speakers from the industry\u2019s biggest b\u2026 Read more on Cisco Blogs<\/a><\/span><\/p>\n \u200b<\/p>\n As retail\u2019s golden quarter draws to a close, we\u2019ve set our sights on one of the biggest retail conferences of the year: NRF\u201924 in New York City<\/a>. With hundreds of speakers from the industry\u2019s biggest brands, and more than 40,000 people attending from across the world, it\u2019s the perfect place to share knowledge, gain new insights, and debrief from one of the most challenging holiday retail periods in memory<\/a>.\u00a0\u00a0<\/p>\n NRF\u201924 is also where we\u2019ll be demonstrating Webex Connect\u2019s mobile ordering coffee bar experience at Caf\u00e9 Cisco, which showcases the richer customer communications delivered by the simplicity and intuitiveness of Webex Connect<\/a>, part of Webex CPaaS Solutions.\u00a0\u00a0<\/p>\n First, it\u2019s important to explain that the Webex Connect mobile ordering experience isn\u2019t a smartphone app, unlike many modern retail communication solutions.\u00a0\u00a0<\/p>\n The mobile ordering experience at Caf\u00e9 Cisco uses the drag-and-drop workflows, third-party systems integrations, and multi-channel digital communications within Webex Connect to connect customers with businesses for seamless retail experiences \u2013 in plain English, allowing retailers to engage with their consumers and associates on their channel of choice, with no local app installation required. In this case, we\u2019ve applied our technology to showcase a retail mobile ordering experience.\u00a0\u00a0<\/p>\n We built our mobile-ordering journey to demonstrate what\u2019s possible when you take the best features of rich messaging channels\u2014in this case, Apple Messages for Business and Google Business Messages\u2014to create exciting new digital customer experiences.\u00a0\u00a0<\/p>\n The customer journey starts by scanning a QR code that triggers the experience. Using Webex Connect\u2019s intelligent device detection, the customer is instantly offered a diverse drinks menu through either Apple Business Messages or Google Business Messages on their native messaging client. With a couple of taps on pre-populated options using rich list pickers or media carousels, customers can go from decision to purchase in just a few seconds.\u00a0\u00a0\u00a0<\/p>\n While the last stage of the ordering process requires customers to personalize their order by inputting their name, this is the first and only time the customer is expected to enter any textual information. Up to this point, they\u2019ve simply been asked to hit pre-populated options. This makes the experience highly accessible and, above all, faster than any app requiring login information. On the business end, Webex Connect bundles and passes the order information to the relevant order management system (OMS), and, in this case, the barista making the drinks. The barista can even update the order with an approximate wait time, ensuring the customer is kept in the loop through two-way communications.\u00a0\u00a0<\/p>\n What\u2019s more, this wait time offers a unique opportunity to send relevant marketing materials to the customer and ask them for their real-time feedback. Caf\u00e9 Cisco can even collect contact details, such as an email address, into an integrated CRM to make the customer\u2019s next interaction even quicker (don\u2019t worry, this is for demo purposes only \u2013 we\u2019re not keeping any data beyond the show).\u00a0\u00a0<\/p>\n But this experience is just one of countless use cases powered by Webex Connect\u2019s centralized communication platform.\u00a0<\/p>\n Webex Connect is a centralized cloud communications platform that automates end-to-end customer journeys and creates richer experiences.\u00a0\u00a0<\/p>\n Through its multi-channel communications support and integrations with wide-ranging third-party systems, the platform is a one-stop-shop for \u201cjust in time\u201d interactions that drive better CX.\u00a0\u00a0\u00a0<\/p>\n It\u2019s how our mobile ordering experience allows one-click coffee orders at speed and supports rich, two-way communication, ensuring customers are kept in the loop and have a single point of contact throughout the buyer\u2019s journey. \u00a0<\/p>\n Webex Connect\u2019s mobile ordering coffee bar experience is important. This is because whether you\u2019re ordering coffee or airline tickets, receiving a package, or talking to a hotel concierge, it demonstrates this technology\u2019s near-limitless potential applications to enable automated two-way, digital interactions between brands and their customers.\u00a0\u00a0<\/p>\n In the US alone, customers are more selective than ever about which brands they decide to spend with\u2014with 73% of consumers expecting to cut their non-food spending<\/a> this year, up from 59% last year. So, automating end-to-end customer interactions and offering a seamless experience can make all the difference to your market share.\u00a0\u00a0<\/p>\n NRF\u201924 runs from January 14-16 at the Jacob K. Javits Convention Center in New York City. Visit us in the Cisco booth 5639 grab a coffee and see what Webex Connect can do for you.\u00a0<\/p>\nWhat is Webex Connect\u2019s mobile ordering coffee bar experience exactly?\u00a0\u00a0<\/h2>\n
How does Webex Connect\u2019s mobile ordering coffee bar experience work?\u00a0\u00a0<\/h2>\n
Webex Connect: Advanced communications technology made simple\u00a0<\/h2>\n
Why Caf\u00e9 Cisco matters\u00a0<\/h2>\n
What is Webex Connect\u2019s mobile ordering coffee bar experience exactly?\u00a0\u00a0<\/h2>\n
How does Webex Connect\u2019s mobile ordering coffee bar experience work?\u00a0\u00a0<\/h2>\n
Webex Connect: Advanced communications technology made simple\u00a0<\/h2>\n
Why Caf\u00e9 Cisco matters\u00a0<\/h2>\n