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action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/mother99/jacksonholdingcompany.com/wp-includes/functions.php on line 6114Join us as we dive deeper into Cisco and Cisco Partner technology deployed at the Cisco Store! We asked Jeremy Martin (Sales Leader, Americas, Webex CPaaS Solutions) to discuss Webex Connect and how\u2026 Read more on Cisco Blogs<\/a><\/p>\n \u200b[[{“value”:”<\/p>\n Join us as we dive deeper into Cisco and Cisco Partner technology deployed at the Cisco Store! We asked Jeremy Martin (Sales Leader, Americas, Webex CPaaS Solutions) to discuss Webex Connect and how it is used in the Cisco Store and the larger retail industry.<\/p>\n Jeremy leads sales in North and South America for the Webex cloud communications platform (CPaaS) solution. He has more than two decades of experience helping clients and partners create and grow innovative omni-channel digital engagement between brands and consumers. With several leadership roles over the years, Jeremy has deep mobile industry expertise that\u2019s been leveraged across many vertical markets including retail, healthcare, pharmacy, telecom, hospitality, utilities and transportation.<\/p>\n Webex Connect is an enterprise-grade Communication Platform as a Service (CPaaS) for orchestrating and automating end-to-end customer journeys in a single, cloud-based solution.<\/p>\n Our CPaaS solution revolutionizes customer experiences by streamlining processes such as order status notifications, refunds, and returns inquiries. Customers are empowered to self-serve, effortlessly modifying orders or updating delivery information through the seamless integration of AI-driven chatbots.<\/p>\n With Apple and Google owning the lion\u2019s share of mobile operating systems (including the default messaging apps as well as maps applications that power local search), consumers are increasingly seeking and initiating conversations with brands through non-traditional channels (Apple Messages for Business, Google Business Messages). Webex Connect provides rich, integrated customer engagement, helping to drive navigation to stores, answer questions on hours and inventory, and reach retail associates to answer more complicated questions.<\/p>\n Plus, Webex Connect integrates into existing backend systems, allowing retailers to harness valuable customer data for creating personalized shopping experiences across various channels.<\/p>\n Retailers these days are competing on customer experience (CX), so the ability to deliver distinctive experiences is essential. And with the automation Webex Connect enables, employees\u2019 time is freed up to focus on more important tasks.<\/p>\n Webex Connect plays a pivotal role in enhancing operational efficiency for the Cisco Store. Leveraging this platform, the team has successfully programmed contextual prompts and implemented a responsive chatbot to address simple customer queries round-the-clock. As an enterprise-grade CPaaS solution, Webex Connect is accessible to everyone: developers and businesses alike can create end-to-end customer journeys within the platform. Its user-friendly features, such as low-code tools and drag-and-drop flow builders, foster a collaborative environment across the entire business.<\/p>\n We anticipate businesses leveraging CPaaS not only to adopt the latest communication channels, but also to craft synchronized customer journeys at every touchpoint. Think: experiences where every interaction works together to build a cohesive, multi-channel journey.<\/p>\n AI is also here to stay. As organizations invest in data, machine learning, and AI capabilities, they gain the tools to understand customers at a granular level; Webex Connect provides out-of-the-box AI capabilities as well as seamless integration with retailers\u2019 existing AI platforms and investments. And with CPaaS, AI stands to make automated, self-serve interactions better, faster, and more cost-effective.<\/p>\n Convenience is expected to remain a top priority for customers in the future. A seamless fusion of online and offline shopping experiences, like buy online and pick up in-store (BOPIS), is also likely to be a focal point. Customers will begin to expect proactive outreach rather than initiating reactive support \u2013 they want brands to anticipate their needs before they even know of them themselves.<\/p>\n Currently, 75% of connected customers prefer to interact with retail brands using digital messaging channels<\/a> \u2013 and that\u2019s only expected to increase. So, to be consistent with consumer preferences, brands will continue to prioritize digital-first, personalized communications, which will become more integrated and more sophisticated by improving how customer data and touchpoints are leveraged. We anticipate they\u2019ll also have a major focus on automation to boost efficiency and reduce costs.<\/p>\n Interested in learning more about Webex Connect? Visit our retail solutions page<\/a> or get in touch<\/a> with one of our experts.<\/p>\n “}]]\u00a0\u00a0Webex CPaaS Solutions sales leader Jeremy Martin sheds light on Webex Connect and its impact on the Cisco Store and larger retail industry.\u00a0\u00a0Read More<\/a>\u00a0Cisco Blogs\u00a0<\/p>","protected":false},"excerpt":{"rendered":" <\/p>\n Join us as we dive deeper into Cisco and Cisco Partner technology deployed at the Cisco Store! We asked Jeremy Martin (Sales Leader, Americas, Webex CPaaS Solutions) to discuss Webex Connect and how\u2026 Read more on Cisco Blogs<\/a><\/p>\n \u200b[[{“value”:”<\/p>\n Join us as we dive deeper into Cisco and Cisco Partner technology deployed at the Cisco Store! We asked Jeremy Martin (Sales Leader, Americas, Webex CPaaS Solutions) to discuss Webex Connect and how it is used in the Cisco Store and the larger retail industry.<\/p>\n Jeremy leads sales in North and South America for the Webex cloud communications platform (CPaaS) solution. He has more than two decades of experience helping clients and partners create and grow innovative omni-channel digital engagement between brands and consumers. With several leadership roles over the years, Jeremy has deep mobile industry expertise that\u2019s been leveraged across many vertical markets including retail, healthcare, pharmacy, telecom, hospitality, utilities and transportation.<\/p>\n Webex Connect is an enterprise-grade Communication Platform as a Service (CPaaS) for orchestrating and automating end-to-end customer journeys in a single, cloud-based solution.<\/p>\n Our CPaaS solution revolutionizes customer experiences by streamlining processes such as order status notifications, refunds, and returns inquiries. Customers are empowered to self-serve, effortlessly modifying orders or updating delivery information through the seamless integration of AI-driven chatbots.<\/p>\n With Apple and Google owning the lion\u2019s share of mobile operating systems (including the default messaging apps as well as maps applications that power local search), consumers are increasingly seeking and initiating conversations with brands through non-traditional channels (Apple Messages for Business, Google Business Messages). Webex Connect provides rich, integrated customer engagement, helping to drive navigation to stores, answer questions on hours and inventory, and reach retail associates to answer more complicated questions.<\/p>\n Plus, Webex Connect integrates into existing backend systems, allowing retailers to harness valuable customer data for creating personalized shopping experiences across various channels.<\/p>\n Retailers these days are competing on customer experience (CX), so the ability to deliver distinctive experiences is essential. And with the automation Webex Connect enables, employees\u2019 time is freed up to focus on more important tasks.<\/p>\n Webex Connect plays a pivotal role in enhancing operational efficiency for the Cisco Store. Leveraging this platform, the team has successfully programmed contextual prompts and implemented a responsive chatbot to address simple customer queries round-the-clock. As an enterprise-grade CPaaS solution, Webex Connect is accessible to everyone: developers and businesses alike can create end-to-end customer journeys within the platform. Its user-friendly features, such as low-code tools and drag-and-drop flow builders, foster a collaborative environment across the entire business.<\/p>\n We anticipate businesses leveraging CPaaS not only to adopt the latest communication channels, but also to craft synchronized customer journeys at every touchpoint. Think: experiences where every interaction works together to build a cohesive, multi-channel journey.<\/p>\n AI is also here to stay. As organizations invest in data, machine learning, and AI capabilities, they gain the tools to understand customers at a granular level; Webex Connect provides out-of-the-box AI capabilities as well as seamless integration with retailers\u2019 existing AI platforms and investments. And with CPaaS, AI stands to make automated, self-serve interactions better, faster, and more cost-effective.<\/p>\n Convenience is expected to remain a top priority for customers in the future. A seamless fusion of online and offline shopping experiences, like buy online and pick up in-store (BOPIS), is also likely to be a focal point. Customers will begin to expect proactive outreach rather than initiating reactive support \u2013 they want brands to anticipate their needs before they even know of them themselves.<\/p>\n Currently, 75% of connected customers prefer to interact with retail brands using digital messaging channels<\/a> \u2013 and that\u2019s only expected to increase. So, to be consistent with consumer preferences, brands will continue to prioritize digital-first, personalized communications, which will become more integrated and more sophisticated by improving how customer data and touchpoints are leveraged. We anticipate they\u2019ll also have a major focus on automation to boost efficiency and reduce costs.<\/p>\n Interested in learning more about Webex Connect? Visit our retail solutions page<\/a> or get in touch<\/a> with one of our experts.<\/p>\n “}]]\u00a0\u00a0Webex CPaaS Solutions sales leader Jeremy Martin sheds light on Webex Connect and its impact on the Cisco Store and larger retail industry.\u00a0\u00a0Read More<\/a>\u00a0Cisco Blogs\u00a0<\/p>\n <\/p>\n","protected":false},"author":0,"featured_media":2303,"comment_status":"","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12],"tags":[],"class_list":["post-2302","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cisco-learning"],"yoast_head":"\nHow does Webex Connect improve a shopper\u2019s in-store and\/or virtual shopping experience? What problem is it solving?<\/h2>\n
What would you like people to know about Webex Connect when they see it in action at the Cisco Store Tech Lab?<\/h2>\n
How do you envision Webex Connect being used in retail environments in the future?<\/h2>\n
What do you think will be a priority for shoppers in the next 5 years?<\/h2>\n
Likewise, what do you think will be a priority for retailers in the next 5 years?<\/h2>\n
How does Webex Connect improve a shopper\u2019s in-store and\/or virtual shopping experience? What problem is it solving?<\/h2>\n
What would you like people to know about Webex Connect when they see it in action at the Cisco Store Tech Lab?<\/h2>\n
How do you envision Webex Connect being used in retail environments in the future?<\/h2>\n
What do you think will be a priority for shoppers in the next 5 years?<\/h2>\n
Likewise, what do you think will be a priority for retailers in the next 5 years?<\/h2>\n