easy-accordion-free domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/mother99/jacksonholdingcompany.com/wp-includes/functions.php on line 6114zoho-flow domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/mother99/jacksonholdingcompany.com/wp-includes/functions.php on line 6114wordpress-seo domain was triggered too early. This is usually an indicator for some code in the plugin or theme running too early. Translations should be loaded at the init action or later. Please see Debugging in WordPress for more information. (This message was added in version 6.7.0.) in /home/mother99/jacksonholdingcompany.com/wp-includes/functions.php on line 6114Cisco’s Customer Advocate Awards are back! Cisco Advocates are change makers and innovators, and we recognized the finalists at Cisco Live in Las Vegas. To wrap-up, we’re celebrating our winners.<\/p>\n
\u200b[[{“value”:”<\/p>\n
Now in its fourth year, The Cisco Customer Advocate Awards: Americas 2024 honor exceptional Cisco customers who exemplify innovation through their use of Cisco products and solutions, as well as demonstrate industry thought leadership through customer stories, speaking engagements, product reviews, and more.<\/p>\n
From executives to engineers, this years\u2019 Cisco awards attracted an impressive mix of more than 100 customers from across the Americas. Yesterday, at a packed ceremony at Cisco Live, we recognized the exceptional shortlisted nominees before announcing winners in each category.<\/p>\n
The award for Americas Customer Advocate of the Year went to Mark Rodrigue with Room and Board<\/a>. Mark earned the title for his standout involvement, including sharing his expertise in customer stories for ThousandEyes and Cisco Networking, as well as for fueling AI innovation with his sharp feedback as a beta tester for a new Meraki RF AI feature. Plus, he\u2019s shone in the security space, sharing his experience with powerhouse products like Duo and Umbrella through dynamic events and videos. Recognized for his outstanding ability to articulate the real-world benefits of technical solutions, Mark is truly a distinguished advocate for Cisco. Learn more here!<\/a><\/p>\n Josh Beaver\u2014T-Mobile<\/p>\n Marcus Labra\u2014Carnival Corporation<\/p>\n Christopher Cavendish\u2014Insight Global<\/p>\n Congratulations to Labor Commissioner Bruce Thompson, Phyllis Kimber, and Denise Beckwith with the Georgia Department of Labor<\/a> for earning the first-ever Artificial Intelligence Pioneer award. The team revolutionized their contact center with Webex Contact Center, integrating AI to achieve a 100-percent response rate and simplifying services through a single contact number. Using Google Contact Center AI (CCAI) streamlined service delivery and improved efficiency, allowing live agents to focus on complex queries. Plus, the addition of a virtual agent and a courtesy callback feature significantly enhanced customer interaction and satisfaction.<\/p>\n Michael Verret\u2014Internal Revenue Service (IRS)<\/p>\n The Industry Excellence Award recognizes organizations that are addressing and solving distinctive challenges inherent to their respective industry. Congratulations to the IT and Innovation Team with Central Ohio Transit Authority (COTA)<\/a>, which transformed public transit with Cisco\u2019s IR1833 routers, boosting connectivity and security. Passengers now enjoy free Wi-Fi and enhanced safety, supporting digital equity and sustainability. The team has championed Cisco through diverse initiatives, including presenting at Cisco Live US 2022, crafting a success video and blog post<\/a>, and sharing their experience with other Cisco customers. Learn more here<\/a>.<\/p>\n Max Hernandez\u2014Toyota Motor North America<\/p>\n Jarrett Newberry and Robert Bibey\u2014Burrell Behavioral Health<\/p>\n Mike (Mac) McNamara\u2014Dish Network<\/p>\n Veronica Martinez Estrada\u2014Grupo Xcaret<\/p>\n Congratulations to Nicole Alderete-Ferrini from City of El Paso, Texas<\/a>, for earning the first-ever Sustainability Changemaker award in the Americas. The City of El Paso leverages Cisco Webex and networking solutions to centralize and improve access to government services for at-risk residents. The city\u2019s shift to virtual service delivery reduced travel-related carbon emissions and redirected law enforcement efforts, aligning with their sustainability targets. The El Paso Helps project, supported by Cisco technologies, has not only optimized resource allocation but also set a precedent for sustainable and efficient public service models. Learn more here!<\/a><\/p>\n Tim Roberts\u2014St. Anne Institute<\/p>\n Dani Stern\u2014Honeywell International<\/p>\n Roger Loo\u2014NetApp<\/p>\n Congratulations to Alex Pop, Bill Sheff, Justin Priebe, Katie Gilliland, and Lori Fellela with M&T Bank<\/a>. M&T Bank earned the Hybrid Work Hero award for seamlessly transitioning 21,000 employees to a hybrid video infrastructure where they can collaborate in person and online. The team deployed Cisco\u2019s Webex Suite, enhancing communication within their innovative hybrid spaces. The groundbreaking use of Cisco Spaces and headset technologies enhanced both flexibility and engagement. This strategic technological shift ensured secure, adaptable operations and maintained M&T\u2019s commitment to personalized customer service.<\/p>\n Nicole Alderete-Ferrini\u2014City of El Paso, Texas<\/p>\n Dale Walters\u2014State of Illinois<\/p>\n Steve Hilliard\u2014Ford Motor Company<\/p>\n Wendy Williams\u2014McKesson<\/p>\n Congratulations to Ian Hyatt with Purdue University<\/a> for earning the Transformation Trailblazer award. Ian\u2019s work with Purdue is evident through the overhauling of its network infrastructure with Cisco\u2019s Meraki Wi-Fi 6 technology and Duo security, elevating campus Wi-Fi uptime to more than 99 percent and significantly reducing IT support tickets. The university\u2019s successful transformation is evidenced by faster Wi-Fi speeds and streamlined device connectivity. Ian has shared this journey in a customer story, video, and discussions with industry press and analysts. Learn more here!<\/a><\/p>\n Ron Grohman\u2014Bush Brothers & Company<\/p>\n Jeanette Jaede and Arun Joshi\u2014Amazon: Project Kuiper<\/p>\n Jeff Peterson\u2014LPL Financial<\/p>\n Leandro C\u00e9sar Lopes Evangelista\u2014Arena MRV<\/p>\n Todd Stewart\u2014Honeywell International<\/p>\n Congratulations to David Cornette and Jonathan Silberlicht from T-Mobile<\/a> for earning the Reimagine Applications Visionary advocate award for their strategic deployment of Cisco\u2019s AppDynamics and Cloud Observability. T-Mobile\u2019s observability framework, crucial for their vast 5G network service quality, ensures full-stack visibility, facilitating AIOps and cloud security at scale. This partnership with Cisco has streamlined issue resolution and supported T-Mobile\u2019s customer growth, setting new benchmarks in application monitoring and performance management. T-Mobile has actively advocated for their technological advancements, with David highlighting their collaboration at Cisco Live 2023 and engaging with the AppDynamics community through advisory boards and internal company events. \u00a0<\/p>\n James Kluttz\u2014Sutter Health\u00a0<\/p>\n Michael Verret\u2014Internal Revenue Service (IRS)\u00a0<\/p>\n Pat Spinler and Matt Dupay\u2014Mayo Clinic\u00a0<\/p>\n Congratulations to Dwayne Robinson for earning Cybersecurity Defender of the Year. Dwayne is expertly leveraging comprehensive Cisco security technologies, which allow employees and guests of SoFi Stadium and Hollywood Park to have a reliable and secure experience. This strategic design and implementation of Cisco applications and tools ensures a secure, connected experience for the SoFi Stadium and Hollywood Park campus. The partnership with Cisco continues to set high standards for cybersecurity in large venues. Dwayne has played a pivotal role in amplifying SoFi\u2019s story, prominently featuring SoFi Stadium and Hollywood Park\u2019s state-of-the-art network and its impact on events held at the stadium each year. Learn more here!<\/a><\/p>\n Raja Sambandam\u2014State of New Mexico Office of Cybersecurity<\/p>\n Matthew Barczak and Paul Oyelakin\u2014Marriott International<\/p>\n John Skaarup\u2014Texas Department of Transportation (TxDOT)<\/p>\n Veronica Martinez Estrada\u2014Grupo Xcaret<\/p>\n “}]]\u00a0\u00a0Cisco’s Customer Advocate Awards are back! Cisco Advocates are change makers and innovators, and we recognized the finalists at Cisco Live in Las Vegas. To wrap-up, we’re celebrating our winners.\u00a0\u00a0Read More<\/a>\u00a0Cisco Blogs\u00a0<\/p>","protected":false},"excerpt":{"rendered":" <\/p>\n Cisco’s Customer Advocate Awards are back! Cisco Advocates are change makers and innovators, and we recognized the finalists at Cisco Live in Las Vegas. To wrap-up, we’re celebrating our winners.<\/p>\n \u200b[[{“value”:”<\/p>\n Now in its fourth year, The Cisco Customer Advocate Awards: Americas 2024 honor exceptional Cisco customers who exemplify innovation through their use of Cisco products and solutions, as well as demonstrate industry thought leadership through customer stories, speaking engagements, product reviews, and more.<\/p>\n From executives to engineers, this years\u2019 Cisco awards attracted an impressive mix of more than 100 customers from across the Americas. Yesterday, at a packed ceremony at Cisco Live, we recognized the exceptional shortlisted nominees before announcing winners in each category.<\/p>\n The award for Americas Customer Advocate of the Year went to Mark Rodrigue with Room and Board<\/a>. Mark earned the title for his standout involvement, including sharing his expertise in customer stories for ThousandEyes and Cisco Networking, as well as for fueling AI innovation with his sharp feedback as a beta tester for a new Meraki RF AI feature. Plus, he\u2019s shone in the security space, sharing his experience with powerhouse products like Duo and Umbrella through dynamic events and videos. Recognized for his outstanding ability to articulate the real-world benefits of technical solutions, Mark is truly a distinguished advocate for Cisco. Learn more here!<\/a><\/p>\n Josh Beaver\u2014T-Mobile<\/p>\n Marcus Labra\u2014Carnival Corporation<\/p>\n Christopher Cavendish\u2014Insight Global<\/p>\n Congratulations to Labor Commissioner Bruce Thompson, Phyllis Kimber, and Denise Beckwith with the Georgia Department of Labor<\/a> for earning the first-ever Artificial Intelligence Pioneer award. The team revolutionized their contact center with Webex Contact Center, integrating AI to achieve a 100-percent response rate and simplifying services through a single contact number. Using Google Contact Center AI (CCAI) streamlined service delivery and improved efficiency, allowing live agents to focus on complex queries. Plus, the addition of a virtual agent and a courtesy callback feature significantly enhanced customer interaction and satisfaction.<\/p>\n Michael Verret\u2014Internal Revenue Service (IRS)<\/p>\n The Industry Excellence Award recognizes organizations that are addressing and solving distinctive challenges inherent to their respective industry. Congratulations to the IT and Innovation Team with Central Ohio Transit Authority (COTA)<\/a>, which transformed public transit with Cisco\u2019s IR1833 routers, boosting connectivity and security. Passengers now enjoy free Wi-Fi and enhanced safety, supporting digital equity and sustainability. The team has championed Cisco through diverse initiatives, including presenting at Cisco Live US 2022, crafting a success video and blog post<\/a>, and sharing their experience with other Cisco customers. Learn more here<\/a>.<\/p>\n Max Hernandez\u2014Toyota Motor North America<\/p>\n Jarrett Newberry and Robert Bibey\u2014Burrell Behavioral Health<\/p>\n Mike (Mac) McNamara\u2014Dish Network<\/p>\n Veronica Martinez Estrada\u2014Grupo Xcaret<\/p>\n Congratulations to Nicole Alderete-Ferrini from City of El Paso, Texas<\/a>, for earning the first-ever Sustainability Changemaker award in the Americas. The City of El Paso leverages Cisco Webex and networking solutions to centralize and improve access to government services for at-risk residents. The city\u2019s shift to virtual service delivery reduced travel-related carbon emissions and redirected law enforcement efforts, aligning with their sustainability targets. The El Paso Helps project, supported by Cisco technologies, has not only optimized resource allocation but also set a precedent for sustainable and efficient public service models. Learn more here!<\/a><\/p>\n Tim Roberts\u2014St. Anne Institute<\/p>\n Dani Stern\u2014Honeywell International<\/p>\n Roger Loo\u2014NetApp<\/p>\n Congratulations to Alex Pop, Bill Sheff, Justin Priebe, Katie Gilliland, and Lori Fellela with M&T Bank<\/a>. M&T Bank earned the Hybrid Work Hero award for seamlessly transitioning 21,000 employees to a hybrid video infrastructure where they can collaborate in person and online. The team deployed Cisco\u2019s Webex Suite, enhancing communication within their innovative hybrid spaces. The groundbreaking use of Cisco Spaces and headset technologies enhanced both flexibility and engagement. This strategic technological shift ensured secure, adaptable operations and maintained M&T\u2019s commitment to personalized customer service.<\/p>\n Nicole Alderete-Ferrini\u2014City of El Paso, Texas<\/p>\n Dale Walters\u2014State of Illinois<\/p>\n Steve Hilliard\u2014Ford Motor Company<\/p>\n Wendy Williams\u2014McKesson<\/p>\n Congratulations to Ian Hyatt with Purdue University<\/a> for earning the Transformation Trailblazer award. Ian\u2019s work with Purdue is evident through the overhauling of its network infrastructure with Cisco\u2019s Meraki Wi-Fi 6 technology and Duo security, elevating campus Wi-Fi uptime to more than 99 percent and significantly reducing IT support tickets. The university\u2019s successful transformation is evidenced by faster Wi-Fi speeds and streamlined device connectivity. Ian has shared this journey in a customer story, video, and discussions with industry press and analysts. Learn more here!<\/a><\/p>\n Ron Grohman\u2014Bush Brothers & Company<\/p>\n Jeanette Jaede and Arun Joshi\u2014Amazon: Project Kuiper<\/p>\n Jeff Peterson\u2014LPL Financial<\/p>\n Leandro C\u00e9sar Lopes Evangelista\u2014Arena MRV<\/p>\n Todd Stewart\u2014Honeywell International<\/p>\n Congratulations to David Cornette and Jonathan Silberlicht from T-Mobile<\/a> for earning the Reimagine Applications Visionary advocate award for their strategic deployment of Cisco\u2019s AppDynamics and Cloud Observability. T-Mobile\u2019s observability framework, crucial for their vast 5G network service quality, ensures full-stack visibility, facilitating AIOps and cloud security at scale. This partnership with Cisco has streamlined issue resolution and supported T-Mobile\u2019s customer growth, setting new benchmarks in application monitoring and performance management. T-Mobile has actively advocated for their technological advancements, with David highlighting their collaboration at Cisco Live 2023 and engaging with the AppDynamics community through advisory boards and internal company events. \u00a0<\/p>\n James Kluttz\u2014Sutter Health\u00a0<\/p>\n Michael Verret\u2014Internal Revenue Service (IRS)\u00a0<\/p>\n Pat Spinler and Matt Dupay\u2014Mayo Clinic\u00a0<\/p>\n Congratulations to Dwayne Robinson for earning Cybersecurity Defender of the Year. Dwayne is expertly leveraging comprehensive Cisco security technologies, which allow employees and guests of SoFi Stadium and Hollywood Park to have a reliable and secure experience. This strategic design and implementation of Cisco applications and tools ensures a secure, connected experience for the SoFi Stadium and Hollywood Park campus. The partnership with Cisco continues to set high standards for cybersecurity in large venues. Dwayne has played a pivotal role in amplifying SoFi\u2019s story, prominently featuring SoFi Stadium and Hollywood Park\u2019s state-of-the-art network and its impact on events held at the stadium each year. Learn more here!<\/a><\/p>\n Raja Sambandam\u2014State of New Mexico Office of Cybersecurity<\/p>\n Matthew Barczak and Paul Oyelakin\u2014Marriott International<\/p>\n John Skaarup\u2014Texas Department of Transportation (TxDOT)<\/p>\n Veronica Martinez Estrada\u2014Grupo Xcaret<\/p>\nCongratulations to our shortlisted nominees:<\/strong><\/h3>\n
Artificial Intelligence Pioneer: Georgia Department of Labor<\/strong><\/h2>\n
<\/h2>\n
Congratulations to our shortlisted nominee:<\/strong><\/h3>\n
Industry Excellence Award: Central Ohio Transit Authority<\/strong><\/h2>\n
Congratulations to our shortlisted nominees:<\/strong><\/h3>\n
Sustainability Changemaker: Nicole Alderete-Ferrini, City of El Paso, Texas<\/strong><\/h2>\n
Congratulations to our shortlisted nominees:<\/strong><\/h3>\n
Hybrid Work Hero: M&T Bank<\/strong><\/h2>\n
Congratulations to our shortlisted nominees:<\/strong><\/h3>\n
Transformation Trailblazer: Ian Hyatt, Purdue University<\/strong><\/h2>\n
Congratulations to our shortlisted nominees:<\/strong><\/h3>\n
Reimagine Applications Visionary: T-Mobile<\/h2>\n
Congratulations to our shortlisted nominees:\u00a0<\/strong><\/h3>\n
Cybersecurity Defender of the Year: Dwayne Robinson, SoFi Stadium and Hollywood Park<\/strong><\/h2>\n
Congratulations to our shortlisted nominees:<\/strong><\/h3>\n
Congratulations to our Cisco Customer Advocate Awards: Americas 2024 winners, <\/em><\/h2>\n
and to all of our shortlisted nominees. <\/em><\/h2>\n
We applaud each of you for your passion, innovation, and leadership <\/em><\/h2>\n
within the technology industry! <\/em><\/h2>\n
Here are the winners of the fourth-annual Cisco Customer Advocate Awards: Americas 2024!<\/strong><\/h3>\n
Americas Customer Advocate of the Year: Mark Rodrigue, Room and Board<\/strong><\/h2>\n
<\/strong><\/h2>\n
Congratulations to our shortlisted nominees:<\/strong><\/h3>\n
Artificial Intelligence Pioneer: Georgia Department of Labor<\/strong><\/h2>\n
<\/h2>\n
Congratulations to our shortlisted nominee:<\/strong><\/h3>\n
Industry Excellence Award: Central Ohio Transit Authority<\/strong><\/h2>\n
Congratulations to our shortlisted nominees:<\/strong><\/h3>\n
Sustainability Changemaker: Nicole Alderete-Ferrini, City of El Paso, Texas<\/strong><\/h2>\n
Congratulations to our shortlisted nominees:<\/strong><\/h3>\n
Hybrid Work Hero: M&T Bank<\/strong><\/h2>\n
Congratulations to our shortlisted nominees:<\/strong><\/h3>\n
Transformation Trailblazer: Ian Hyatt, Purdue University<\/strong><\/h2>\n
Congratulations to our shortlisted nominees:<\/strong><\/h3>\n
Reimagine Applications Visionary: T-Mobile<\/h2>\n
Congratulations to our shortlisted nominees:\u00a0<\/strong><\/h3>\n
Cybersecurity Defender of the Year: Dwayne Robinson, SoFi Stadium and Hollywood Park<\/strong><\/h2>\n
Congratulations to our shortlisted nominees:<\/strong><\/h3>\n
Congratulations to our Cisco Customer Advocate Awards: Americas 2024 winners, <\/em><\/h2>\n
and to all of our shortlisted nominees. <\/em><\/h2>\n
We applaud each of you for your passion, innovation, and leadership <\/em><\/h2>\n
within the technology industry! <\/em><\/h2>\n