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(This message was added in version 6.7.0.) in /home/mother99/jacksonholdingcompany.com/wp-includes/functions.php on line 6114Let\u2019s continue the journey I started in my first blog about Cisco, AI and automation. In it, I focused on our zero-touch RMA notification tool<\/a>. Now we\u2019ll explore Webex Chat Assistant, our AI-based Read more on Cisco Blogs<\/p>\n \u200b<\/p>\n Let\u2019s continue the journey I started in my first blog about Cisco, AI and automation. In it, I focused on our zero-touch RMA notification tool<\/a>. Now we\u2019ll explore Webex Chat Assistant, our AI-based conversational<\/em> <\/strong>tool.<\/p>\n I mentioned in \u2018Machines as \u201cThinking\u201d Partners\u2019<\/a> that annually, Cisco has 16 million customer exchanges. That massive amount of information is fodder for our AI crucible. From it, we forged Webex Chat Assistant, merging technology and service innovations.<\/p>\n Connect with it for help, day or night. You get targeted answers and<\/strong> make it smarter and faster\u2026 for you. The question of real versus artificial intelligence is moot, as Heinlein\u2019s rhetoric from The Number of the Beast highlights: \u201cWho is more real? Homer or Ulysses? Shakespeare or Hamlet? Burroughs or Tarzan?\u201d We\u2019re the co-creators. This is our collective intelligence. There\u2019s nothing \u201cartificial\u201d about that. Just an easy, different way to find fast answers.<\/p>\n Webex Chat Assistant was also the natural solution for customers who\u2019ve told us that sometimes they\u2019d rather fix a problem than open a support case. So, to create a customer service experience as superior as working with the Cisco TAC, we designed it with two themes in mind: reduce friction and fail fast.<\/p>\n Let me explain.<\/strong><\/p>\n To reduce friction, we focused on comprehension, speed, and relevancy. First, we looked at that AI crucible and asked ourselves your questions. Turnkey questions, such as, \u201cHow\u00a0do I change my virtual background?\u201d More involved questions, such as, \u201cHow do I enable single sign-on certificate expiration alert notifications?\u201d We answered them in dozens of ways to bake the vagaries of human language, and comprehension, into your AI experience to create a \u201creal\u201d Cisco TAC experience. Today Webex Chat Assistant \u201cspeaks\u201d in English. We\u2019re now programming in additional languages. Our goal is to make Webex Chat Assistant as multi-lingual as the Cisco TAC.<\/p>\n Next is speed. Answers come fast, as fast as you can type. They\u2019re also edited and optimized for chat, so they\u2019re as quick to read as receive. Conversations with Webex Chat Assistant last about five minutes. The time saved compared to a traditional case can add up as you use it more and more.<\/p>\n Finally, there\u2019s relevancy. In our last quarter, we delivered exact match answers for 35 percent of your queries using guided, follow-up questions that pinpoint precise responses. We launched with 50 guided question sets, and now we\u2019ve authored hundreds and counting, adding more quarterly as you, our technology, and marketplace conditions evolve.<\/p>\n Like Asimov\u2019s robotics credo from\u201cI, Robot\u201d, Webex Chat Assistant is designed to fail fast. It \u201cknows\u201d when to step aside and connect you with a Cisco TAC engineer. And here\u2019s a critical detail: None of your initial exchanges are lost in the ether. All details are logged and tagged so your engineer enters the conversation fully informed by an AI-to-human warm handoff in a seamless transition. Again, who or what part of that total experience was more, or less, real?<\/p>\n As my summer reading author Isaac Asimov said, \u201cThere is not a discovery in science, however revolutionary, however sparkling with insight, that does not arise out of what went before.\u201d Watch this space to discover, if you have not already, our Virtual TAC engineer. With it, we are doubling down on natural AI communication and collaboration on even more complex topics to help you better manage your IT, time, and bandwidth challenges.<\/p>\n \u00a0\u00a0Let\u2019s continue the journey I started in my first blog about Cisco, AI, and automation. In it, I focused on our zero-touch RMA notification tool. Now we\u2019ll explore Webex Chat Assistant, our AI-based conversational tool.\u00a0\u00a0Read More<\/a>\u00a0Cisco Blogs\u00a0<\/p>","protected":false},"excerpt":{"rendered":" <\/p>\n Let\u2019s continue the journey I started in my first blog about Cisco, AI and automation. In it, I focused on our zero-touch RMA notification tool<\/a>. Now we\u2019ll explore Webex Chat Assistant, our AI-based Read more on Cisco Blogs<\/p>\n \u200b<\/p>\n Let\u2019s continue the journey I started in my first blog about Cisco, AI and automation. In it, I focused on our zero-touch RMA notification tool<\/a>. Now we\u2019ll explore Webex Chat Assistant, our AI-based conversational<\/em> <\/strong>tool.<\/p>\n I mentioned in \u2018Machines as \u201cThinking\u201d Partners\u2019<\/a> that annually, Cisco has 16 million customer exchanges. That massive amount of information is fodder for our AI crucible. From it, we forged Webex Chat Assistant, merging technology and service innovations.<\/p>\n Connect with it for help, day or night. You get targeted answers and<\/strong> make it smarter and faster\u2026 for you. The question of real versus artificial intelligence is moot, as Heinlein\u2019s rhetoric from The Number of the Beast highlights: \u201cWho is more real? Homer or Ulysses? Shakespeare or Hamlet? Burroughs or Tarzan?\u201d We\u2019re the co-creators. This is our collective intelligence. There\u2019s nothing \u201cartificial\u201d about that. Just an easy, different way to find fast answers.<\/p>\n Webex Chat Assistant was also the natural solution for customers who\u2019ve told us that sometimes they\u2019d rather fix a problem than open a support case. So, to create a customer service experience as superior as working with the Cisco TAC, we designed it with two themes in mind: reduce friction and fail fast.<\/p>\n Let me explain.<\/strong><\/p>\n To reduce friction, we focused on comprehension, speed, and relevancy. First, we looked at that AI crucible and asked ourselves your questions. Turnkey questions, such as, \u201cHow\u00a0do I change my virtual background?\u201d More involved questions, such as, \u201cHow do I enable single sign-on certificate expiration alert notifications?\u201d We answered them in dozens of ways to bake the vagaries of human language, and comprehension, into your AI experience to create a \u201creal\u201d Cisco TAC experience. Today Webex Chat Assistant \u201cspeaks\u201d in English. We\u2019re now programming in additional languages. Our goal is to make Webex Chat Assistant as multi-lingual as the Cisco TAC.<\/p>\n Next is speed. Answers come fast, as fast as you can type. They\u2019re also edited and optimized for chat, so they\u2019re as quick to read as receive. Conversations with Webex Chat Assistant last about five minutes. The time saved compared to a traditional case can add up as you use it more and more.<\/p>\n Finally, there\u2019s relevancy. In our last quarter, we delivered exact match answers for 35 percent of your queries using guided, follow-up questions that pinpoint precise responses. We launched with 50 guided question sets, and now we\u2019ve authored hundreds and counting, adding more quarterly as you, our technology, and marketplace conditions evolve.<\/p>\n Like Asimov\u2019s robotics credo from\u201cI, Robot\u201d, Webex Chat Assistant is designed to fail fast. It \u201cknows\u201d when to step aside and connect you with a Cisco TAC engineer. And here\u2019s a critical detail: None of your initial exchanges are lost in the ether. All details are logged and tagged so your engineer enters the conversation fully informed by an AI-to-human warm handoff in a seamless transition. Again, who or what part of that total experience was more, or less, real?<\/p>\n As my summer reading author Isaac Asimov said, \u201cThere is not a discovery in science, however revolutionary, however sparkling with insight, that does not arise out of what went before.\u201d Watch this space to discover, if you have not already, our Virtual TAC engineer. With it, we are doubling down on natural AI communication and collaboration on even more complex topics to help you better manage your IT, time, and bandwidth challenges.<\/p>\nThe Collective Intelligence of Webex Chat Assistant<\/strong><\/h2>\n
\u00a0\u201cAI, robots, and humans work better when they work together.\u201d<\/strong>\u2014Klaus Schwab, Founder and Executive Chairman, World Economic Forum<\/em><\/h3>\n
<\/a>Reduce Friction and Fail Fast<\/strong><\/h2>\n
In our last quarter, we delivered exact match answers<\/strong>for 35 percent of your queries.<\/strong><\/h3>\n
\u201cNo employee makes the same mistake twice.\u201d<\/h2>\n
Find out more about what we are doing with<\/strong><\/h3>\n
Artificial Intelligence at Cisco<\/a><\/strong><\/h2>\n
The Collective Intelligence of Webex Chat Assistant<\/strong><\/h2>\n
\u00a0\u201cAI, robots, and humans work better when they work together.\u201d<\/strong>\u2014Klaus Schwab, Founder and Executive Chairman, World Economic Forum<\/em><\/h3>\n
<\/a>Reduce Friction and Fail Fast<\/strong><\/h2>\n
In our last quarter, we delivered exact match answers<\/strong>for 35 percent of your queries.<\/strong><\/h3>\n
\u201cNo employee makes the same mistake twice.\u201d<\/h2>\n
Find out more about what we are doing with<\/strong><\/h3>\n
Artificial Intelligence at Cisco<\/a><\/strong><\/h2>\n
![<\/a>Reduce Friction and Fail Fast<\/strong><\/h2>\nTo reduce friction, we focused on comprehension, speed, and relevancy. First, we looked at that AI crucible and asked ourselves your questions. Turnkey questions, such as, \u201cHow\u00a0do I change my virtual background?\u201d More involved questions, such as, \u201cHow do I enable single sign-on certificate expiration alert notifications?\u201d We answered them in dozens of ways to bake the vagaries of human language, and comprehension, into your AI experience to create a \u201creal\u201d Cisco TAC experience. Today Webex Chat Assistant \u201cspeaks\u201d in English. We\u2019re now programming in additional languages. Our goal is to make Webex Chat Assistant as multi-lingual as the Cisco TAC.<\/p>\nNext is speed. Answers come fast, as fast as you can type. They\u2019re also edited and optimized for chat, so they\u2019re as quick to read as receive. Conversations with Webex Chat Assistant last about five minutes. The time saved compared to a traditional case can add up as you use it more and more.<\/p>\nFinally, there\u2019s relevancy. In our last quarter, we delivered exact match answers for 35 percent of your queries using guided, follow-up questions that pinpoint precise responses. We launched with 50 guided question sets, and now we\u2019ve authored hundreds and counting, adding more quarterly as you, our technology, and marketplace conditions evolve.<\/p>\nIn our last quarter, we delivered exact match answers<\/strong>for 35 percent of your queries.<\/strong><\/h3>\n\u201cNo employee makes the same mistake twice.\u201d<\/h2>\nLike Asimov\u2019s robotics credo from\u201cI, Robot\u201d, Webex Chat Assistant is designed to fail fast. It \u201cknows\u201d when to step aside and connect you with a Cisco TAC engineer. And here\u2019s a critical detail: None of your initial exchanges are lost in the ether. All details are logged and tagged so your engineer enters the conversation fully informed by an AI-to-human warm handoff in a seamless transition. Again, who or what part of that total experience was more, or less, real?<\/p>\nAs my summer reading author Isaac Asimov said, \u201cThere is not a discovery in science, however revolutionary, however sparkling with insight, that does not arise out of what went before.\u201d Watch this space to discover, if you have not already, our Virtual TAC engineer. With it, we are doubling down on natural AI communication and collaboration on even more complex topics to help you better manage your IT, time, and bandwidth challenges.<\/p>\nFind out more about what we are doing with<\/strong><\/h3>\nArtificial Intelligence at Cisco<\/a><\/strong><\/h2>\n\n\t\tShare\n\n<\/div>\n<\/div>\n\n\n\t\t<\/a>\n\t<\/div>\n<\/div>\n\n\n\t\t<\/a>\n\t<\/div>\n<\/div>\n\n\n\t <\/a>\n\t<\/div>\n<\/div>\n<\/div>\nShare:<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\t\t<\/a>\n\t<\/div>\n<\/div>\n\n\n\t\t<\/a>\n\t<\/div>\n<\/div>\n\n\n\t <\/a>\n\t<\/div>\n<\/div>\n<\/div>\n\u00a0\u00a0Let\u2019s continue the journey I started in my first blog about Cisco, AI, and automation. In it, I focused on our zero-touch RMA notification tool. Now we\u2019ll explore Webex Chat Assistant, our AI-based conversational tool.\u00a0\u00a0Read More<\/a>\u00a0Cisco Blogs\u00a0<\/p>","protected":false},"excerpt":{"rendered":"<\/p>\nLet\u2019s continue the journey I started in my first blog about Cisco, AI and automation. In it, I focused on our zero-touch RMA notification tool<\/a>. Now we\u2019ll explore Webex Chat Assistant, our AI-based Read more on Cisco Blogs<\/p>\n\u200b<\/p>\nLet\u2019s continue the journey I started in my first blog about Cisco, AI and automation. In it, I focused on our zero-touch RMA notification tool<\/a>. Now we\u2019ll explore Webex Chat Assistant, our AI-based conversational<\/em> <\/strong>tool.<\/p>\nThe Collective Intelligence of Webex Chat Assistant<\/strong><\/h2>\nI mentioned in \u2018Machines as \u201cThinking\u201d Partners\u2019<\/a> that annually, Cisco has 16 million customer exchanges. That massive amount of information is fodder for our AI crucible. From it, we forged Webex Chat Assistant, merging technology and service innovations.<\/p>\nConnect with it for help, day or night. You get targeted answers and<\/strong> make it smarter and faster\u2026 for you. The question of real versus artificial intelligence is moot, as Heinlein\u2019s rhetoric from The Number of the Beast highlights: \u201cWho is more real? Homer or Ulysses? Shakespeare or Hamlet? Burroughs or Tarzan?\u201d We\u2019re the co-creators. This is our collective intelligence. There\u2019s nothing \u201cartificial\u201d about that. Just an easy, different way to find fast answers.<\/p>\n\u00a0\u201cAI, robots, and humans work better when they work together.\u201d<\/strong>\u2014Klaus Schwab, Founder and Executive Chairman, World Economic Forum<\/em><\/h3>\nWebex Chat Assistant was also the natural solution for customers who\u2019ve told us that sometimes they\u2019d rather fix a problem than open a support case. So, to create a customer service experience as superior as working with the Cisco TAC, we designed it with two themes in mind: reduce friction and fail fast.<\/p>\nLet me explain.<\/strong><\/p>\n<\/a>Reduce Friction and Fail Fast<\/strong><\/h2>\nTo reduce friction, we focused on comprehension, speed, and relevancy. First, we looked at that AI crucible and asked ourselves your questions. Turnkey questions, such as, \u201cHow\u00a0do I change my virtual background?\u201d More involved questions, such as, \u201cHow do I enable single sign-on certificate expiration alert notifications?\u201d We answered them in dozens of ways to bake the vagaries of human language, and comprehension, into your AI experience to create a \u201creal\u201d Cisco TAC experience. Today Webex Chat Assistant \u201cspeaks\u201d in English. We\u2019re now programming in additional languages. Our goal is to make Webex Chat Assistant as multi-lingual as the Cisco TAC.<\/p>\nNext is speed. Answers come fast, as fast as you can type. They\u2019re also edited and optimized for chat, so they\u2019re as quick to read as receive. Conversations with Webex Chat Assistant last about five minutes. The time saved compared to a traditional case can add up as you use it more and more.<\/p>\nFinally, there\u2019s relevancy. In our last quarter, we delivered exact match answers for 35 percent of your queries using guided, follow-up questions that pinpoint precise responses. We launched with 50 guided question sets, and now we\u2019ve authored hundreds and counting, adding more quarterly as you, our technology, and marketplace conditions evolve.<\/p>\nIn our last quarter, we delivered exact match answers<\/strong>for 35 percent of your queries.<\/strong><\/h3>\n\u201cNo employee makes the same mistake twice.\u201d<\/h2>\nLike Asimov\u2019s robotics credo from\u201cI, Robot\u201d, Webex Chat Assistant is designed to fail fast. It \u201cknows\u201d when to step aside and connect you with a Cisco TAC engineer. And here\u2019s a critical detail: None of your initial exchanges are lost in the ether. All details are logged and tagged so your engineer enters the conversation fully informed by an AI-to-human warm handoff in a seamless transition. Again, who or what part of that total experience was more, or less, real?<\/p>\nAs my summer reading author Isaac Asimov said, \u201cThere is not a discovery in science, however revolutionary, however sparkling with insight, that does not arise out of what went before.\u201d Watch this space to discover, if you have not already, our Virtual TAC engineer. With it, we are doubling down on natural AI communication and collaboration on even more complex topics to help you better manage your IT, time, and bandwidth challenges.<\/p>\nFind out more about what we are doing with<\/strong><\/h3>\nArtificial Intelligence at Cisco<\/a><\/strong><\/h2>\n\n\t\tShare<\/p>\n\n<\/div>\n<\/div>\n\n\n\t\t<\/a>\n\t<\/div>\n<\/div>\n\n\n\t\t<\/a>\n\t<\/div>\n<\/div>\n\n\n\t <\/a>\n\t<\/div>\n<\/div>\n<\/div>\nShare:<\/div>\n\n\n<\/div>\n<\/div>\n\n\n\t\t<\/a>\n\t<\/div>\n<\/div>\n\n\n\t\t<\/a>\n\t<\/div>\n<\/div>\n\n\n\t <\/a>\n\t<\/div>\n<\/div>\n<\/div>\n\u00a0\u00a0Let\u2019s continue the journey I started in my first blog about Cisco, AI, and automation. In it, I focused on our zero-touch RMA notification tool. Now we\u2019ll explore Webex Chat Assistant, our AI-based conversational tool.\u00a0\u00a0Read More<\/a>\u00a0Cisco Blogs\u00a0<\/p>\n<\/p>\n","protected":false},"author":0,"featured_media":793,"comment_status":"","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[12],"tags":[],"class_list":["post-792","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cisco-learning"],"yoast_head":"\nAI Collaboration Is Anything but Artificial Rajan Panchanathan on August 8, 2023 at 12:00 pm - JHC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/jacksonholdingcompany.com\/ai-collaboration-is-anything-but-artificial-rajan-panchanathan-on-august-8-2023-at-1200-pm\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI Collaboration Is Anything but Artificial Rajan Panchanathan on August 8, 2023 at 12:00 pm\" \/>\n<meta property=\"og:description\" content=\"Let\u2019s continue the journey I started in my first blog about Cisco, AI and automation. In it, I focused on our zero-touch RMA notification tool. Now we\u2019ll explore Webex Chat Assistant, our AI-based Read more on Cisco Blogs \u200b Let\u2019s continue the journey I started in my first blog about Cisco, AI and automation. In it, I focused on our zero-touch RMA notification tool. Now we\u2019ll explore Webex Chat Assistant, our AI-based conversational tool. The Collective Intelligence of Webex Chat Assistant I mentioned in \u2018Machines as \u201cThinking\u201d Partners\u2019 that annually, Cisco has 16 million customer exchanges. That massive amount of information is fodder for our AI crucible. From it, we forged Webex Chat Assistant, merging technology and service innovations. Connect with it for help, day or night. You get targeted answers and make it smarter and faster\u2026 for you. The question of real versus artificial intelligence is moot, as Heinlein\u2019s rhetoric from The Number of the Beast highlights: \u201cWho is more real? Homer or Ulysses? Shakespeare or Hamlet? Burroughs or Tarzan?\u201d We\u2019re the co-creators. This is our collective intelligence. There\u2019s nothing \u201cartificial\u201d about that. Just an easy, different way to find fast answers. \u00a0\u201cAI, robots, and humans work better when they work together.\u201d\u2014Klaus Schwab, Founder and Executive Chairman, World Economic Forum Webex Chat Assistant was also the natural solution for customers who\u2019ve told us that sometimes they\u2019d rather fix a problem than open a support case. So, to create a customer service experience as superior as working with the Cisco TAC, we designed it with two themes in mind: reduce friction and fail fast. Let me explain. Reduce Friction and Fail Fast To reduce friction, we focused on comprehension, speed, and relevancy. First, we looked at that AI crucible and asked ourselves your questions. Turnkey questions, such as, \u201cHow\u00a0do I change my virtual background?\u201d More involved questions, such as, \u201cHow do I enable single sign-on certificate expiration alert notifications?\u201d We answered them in dozens of ways to bake the vagaries of human language, and comprehension, into your AI experience to create a \u201creal\u201d Cisco TAC experience. Today Webex Chat Assistant \u201cspeaks\u201d in English. We\u2019re now programming in additional languages. Our goal is to make Webex Chat Assistant as multi-lingual as the Cisco TAC. Next is speed. Answers come fast, as fast as you can type. They\u2019re also edited and optimized for chat, so they\u2019re as quick to read as receive. Conversations with Webex Chat Assistant last about five minutes. The time saved compared to a traditional case can add up as you use it more and more. Finally, there\u2019s relevancy. In our last quarter, we delivered exact match answers for 35 percent of your queries using guided, follow-up questions that pinpoint precise responses. We launched with 50 guided question sets, and now we\u2019ve authored hundreds and counting, adding more quarterly as you, our technology, and marketplace conditions evolve. In our last quarter, we delivered exact match answersfor 35 percent of your queries. \u201cNo employee makes the same mistake twice.\u201d Like Asimov\u2019s robotics credo from\u201cI, Robot\u201d, Webex Chat Assistant is designed to fail fast. It \u201cknows\u201d when to step aside and connect you with a Cisco TAC engineer. And here\u2019s a critical detail: None of your initial exchanges are lost in the ether. All details are logged and tagged so your engineer enters the conversation fully informed by an AI-to-human warm handoff in a seamless transition. Again, who or what part of that total experience was more, or less, real? As my summer reading author Isaac Asimov said, \u201cThere is not a discovery in science, however revolutionary, however sparkling with insight, that does not arise out of what went before.\u201d Watch this space to discover, if you have not already, our Virtual TAC engineer. With it, we are doubling down on natural AI communication and collaboration on even more complex topics to help you better manage your IT, time, and bandwidth challenges. Find out more about what we are doing with Artificial Intelligence at Cisco Share Share: \u00a0\u00a0Let\u2019s continue the journey I started in my first blog about Cisco, AI, and automation. In it, I focused on our zero-touch RMA notification tool. Now we\u2019ll explore Webex Chat Assistant, our AI-based conversational tool.\u00a0\u00a0Read More\u00a0Cisco Blogs\u00a0\" \/>\n<meta property=\"og:url\" content=\"https:\/\/jacksonholdingcompany.com\/ai-collaboration-is-anything-but-artificial-rajan-panchanathan-on-august-8-2023-at-1200-pm\/\" \/>\n<meta property=\"og:site_name\" content=\"JHC\" \/>\n<meta property=\"article:published_time\" content=\"2023-08-08T23:52:27+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/jacksonholdingcompany.com\/wp-content\/uploads\/2023\/08\/16287788-SUo8gJ.gif\" \/>\n\t<meta property=\"og:image:width\" content=\"1\" \/>\n\t<meta property=\"og:image:height\" content=\"1\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/gif\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/jacksonholdingcompany.com\/ai-collaboration-is-anything-but-artificial-rajan-panchanathan-on-august-8-2023-at-1200-pm\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/jacksonholdingcompany.com\/ai-collaboration-is-anything-but-artificial-rajan-panchanathan-on-august-8-2023-at-1200-pm\/\"},\"author\":{\"name\":\"\",\"@id\":\"\"},\"headline\":\"AI Collaboration Is Anything but Artificial Rajan Panchanathan on August 8, 2023 at 12:00 pm\",\"datePublished\":\"2023-08-08T23:52:27+00:00\",\"dateModified\":\"2023-08-08T23:52:27+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/jacksonholdingcompany.com\/ai-collaboration-is-anything-but-artificial-rajan-panchanathan-on-august-8-2023-at-1200-pm\/\"},\"wordCount\":734,\"publisher\":{\"@id\":\"https:\/\/jacksonholdingcompany.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/jacksonholdingcompany.com\/ai-collaboration-is-anything-but-artificial-rajan-panchanathan-on-august-8-2023-at-1200-pm\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/jacksonholdingcompany.com\/wp-content\/uploads\/2023\/08\/16287788-SUo8gJ.gif\",\"articleSection\":[\"Cisco: Learning\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/jacksonholdingcompany.com\/ai-collaboration-is-anything-but-artificial-rajan-panchanathan-on-august-8-2023-at-1200-pm\/\",\"url\":\"https:\/\/jacksonholdingcompany.com\/ai-collaboration-is-anything-but-artificial-rajan-panchanathan-on-august-8-2023-at-1200-pm\/\",\"name\":\"AI Collaboration Is Anything but Artificial Rajan Panchanathan on August 8, 2023 at 12:00 pm - 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JHC","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/jacksonholdingcompany.com\/ai-collaboration-is-anything-but-artificial-rajan-panchanathan-on-august-8-2023-at-1200-pm\/","og_locale":"en_US","og_type":"article","og_title":"AI Collaboration Is Anything but Artificial Rajan Panchanathan on August 8, 2023 at 12:00 pm","og_description":"Let\u2019s continue the journey I started in my first blog about Cisco, AI and automation. In it, I focused on our zero-touch RMA notification tool. Now we\u2019ll explore Webex Chat Assistant, our AI-based Read more on Cisco Blogs \u200b Let\u2019s continue the journey I started in my first blog about Cisco, AI and automation. In it, I focused on our zero-touch RMA notification tool. Now we\u2019ll explore Webex Chat Assistant, our AI-based conversational tool. The Collective Intelligence of Webex Chat Assistant I mentioned in \u2018Machines as \u201cThinking\u201d Partners\u2019 that annually, Cisco has 16 million customer exchanges. That massive amount of information is fodder for our AI crucible. From it, we forged Webex Chat Assistant, merging technology and service innovations. Connect with it for help, day or night. You get targeted answers and make it smarter and faster\u2026 for you. The question of real versus artificial intelligence is moot, as Heinlein\u2019s rhetoric from The Number of the Beast highlights: \u201cWho is more real? Homer or Ulysses? Shakespeare or Hamlet? Burroughs or Tarzan?\u201d We\u2019re the co-creators. This is our collective intelligence. There\u2019s nothing \u201cartificial\u201d about that. Just an easy, different way to find fast answers. \u00a0\u201cAI, robots, and humans work better when they work together.\u201d\u2014Klaus Schwab, Founder and Executive Chairman, World Economic Forum Webex Chat Assistant was also the natural solution for customers who\u2019ve told us that sometimes they\u2019d rather fix a problem than open a support case. So, to create a customer service experience as superior as working with the Cisco TAC, we designed it with two themes in mind: reduce friction and fail fast. Let me explain. Reduce Friction and Fail Fast To reduce friction, we focused on comprehension, speed, and relevancy. First, we looked at that AI crucible and asked ourselves your questions. Turnkey questions, such as, \u201cHow\u00a0do I change my virtual background?\u201d More involved questions, such as, \u201cHow do I enable single sign-on certificate expiration alert notifications?\u201d We answered them in dozens of ways to bake the vagaries of human language, and comprehension, into your AI experience to create a \u201creal\u201d Cisco TAC experience. Today Webex Chat Assistant \u201cspeaks\u201d in English. We\u2019re now programming in additional languages. Our goal is to make Webex Chat Assistant as multi-lingual as the Cisco TAC. Next is speed. Answers come fast, as fast as you can type. They\u2019re also edited and optimized for chat, so they\u2019re as quick to read as receive. Conversations with Webex Chat Assistant last about five minutes. The time saved compared to a traditional case can add up as you use it more and more. Finally, there\u2019s relevancy. In our last quarter, we delivered exact match answers for 35 percent of your queries using guided, follow-up questions that pinpoint precise responses. We launched with 50 guided question sets, and now we\u2019ve authored hundreds and counting, adding more quarterly as you, our technology, and marketplace conditions evolve. In our last quarter, we delivered exact match answersfor 35 percent of your queries. \u201cNo employee makes the same mistake twice.\u201d Like Asimov\u2019s robotics credo from\u201cI, Robot\u201d, Webex Chat Assistant is designed to fail fast. It \u201cknows\u201d when to step aside and connect you with a Cisco TAC engineer. And here\u2019s a critical detail: None of your initial exchanges are lost in the ether. All details are logged and tagged so your engineer enters the conversation fully informed by an AI-to-human warm handoff in a seamless transition. Again, who or what part of that total experience was more, or less, real? As my summer reading author Isaac Asimov said, \u201cThere is not a discovery in science, however revolutionary, however sparkling with insight, that does not arise out of what went before.\u201d Watch this space to discover, if you have not already, our Virtual TAC engineer. With it, we are doubling down on natural AI communication and collaboration on even more complex topics to help you better manage your IT, time, and bandwidth challenges. Find out more about what we are doing with Artificial Intelligence at Cisco Share Share: \u00a0\u00a0Let\u2019s continue the journey I started in my first blog about Cisco, AI, and automation. In it, I focused on our zero-touch RMA notification tool. 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